Contacts added to a child's profile are assigned a role that determines how much they can see and do in the Famly app.
Roles for Children's Contacts
The Parent Role
Parents have full access to the child's profile. This includes the newsfeed, activity feed, tagged photos, private messages, invitations, and the child's profile details. Parents can also edit or remove contacts who don't have an assigned role, and can add new contacts if your setting allows this.
The Limited Parent Role
The limited parent role is useful for separated parents where privacy is important. Each parent can view their own details and the child's learning journey, but won't be able to see the other parent's personal information such as their address or contact details. If you need to set this up, assign the limited parent role to both parents and create separate logins for each.
đĄ Messages sent to both parents will be visible to both. If you need to send something privately to one parent, you can send an individual message instead
The Family Role
The family role gives more limited access, making it a good option for grandparents or other family members. Contacts with this role can view newsfeed posts, but can't see the activity feed, tagged photos, or contribute observations. They also can't edit any of the child's information or access the full child profile. Family role contacts can view the messages section, but can't start new message threads or be messaged directly by staff. They can only receive and reply to messages sent by contacts with the parent role on the same child's profile.
Pick-up Only
Pick-up only contacts don't have a login and have no access to the app.
Emergency Contacts
Any contact with the parent or family role can be marked as an emergency contact. To do this:
Go to the child's profile and click Family
Select the contact and click Edit
Scroll down to the Emergency contact section and tick the box
Click Save
Emergency contacts are highlighted with a red asterisk next to their name in Famly.
đĄ Parents can mark a new contact as an emergency contact when adding them, but can't change this themselves afterwards. If an existing contact needs to be set as an emergency contact, a staff member will need to do this for them
Bill Payers and Invoice Recipients
A bill payer can be added to a child's profile without being a contact, and a contact can be set as an invoice recipient without being a bill payer. Both can be managed from the child's Bookings tab.
Troubleshooting: Parent Can't See All Their Children's Profiles
If a parent is having trouble accessing all their children's profiles, here are the most common causes:
Email address mismatch: make sure the same email address is used across all child profiles linked to that parent. Even a small difference can cause access issues
Role assignment: check that the parent has been assigned the correct role for each child. A family role will restrict access to the full profile