Deleting or Withdrawing a Child's Record
In Famly, you can either delete a child’s record or withdraw them from your setting, depending on whether you want to permanently delete a child's record or withdraw them to remove them from your list of current children. Below is a guide on how to handle both options.
Withdrawing a Child from Your Setting
If you want to withdraw a child without completely deleting their records, follow these steps:
Select the Child
Navigate to the Room where the child is registered and click on Show, or go to the Children icon to view a full list of children in your setting
Access the Child’s Profile
Click on the child’s name to open their profile. Then go to About and select Registration & Room Moves
Enter the Leaving Date
In the Last Day field, choose the child’s final day at your nursery
Provide a Reason for Leaving
You’ll see a dropdown field where you can add the reason for the child’s departure. Select one of the options and enter additional information in the text box if needed
Save Changes
Click Save to update the child’s record
After the selected leaving date, the child will no longer appear in the room’s active list or in the list of children currently attending your nursery.
💡 For children who didn’t start: If a child’s profile was created but they never attended, set their last day to be the same as their start date. This will remove them from your current list of children
What happens to parent accounts when their child is withdrawn?
When a child's last day passes, and their status is set to Withdrawn, parents with active logins will still be able to access their Famly account to view their withdrawn child's profile. If you don't want parents of withdrawn children to be able to log into their accounts, you need to remove their role. To remove a parent's login:
Head to their child's profile using the search bar (make sure to toggle on Include withdrawn if you have already entered their child's last day)
Click on the Family tab
From here, select the parent you'd like to remove access for and click on their role in the Login section
Next, click on Remove login and save your changes
💡 Parents won't be notified via email or push notification that their login has been removed. However, if they try to log in, they'll see that their role has been removed. We recommend sharing any important documents or information with parents before their logins are removed.
Deleting a Child’s Record
If you need to permanently delete a child’s record from your nursery, this can be done from their profile in the Data management tab. For detailed steps on how to delete a record, check out this article:
Viewing Past Leavers or Withdrawn Children
If you need to view past leavers or withdrawn children:
Head to the Children section in your sidebar and filter for Withdrawn to find records of children who have left or been withdrawn from your setting
You can filter the list to view children based on their status or leaving date for easier tracking
This will allow you to keep track of children who have departed without permanently deleting their information from Famly.