This guide provides resources, communication materials, and practical steps to help you introduce in-app payments to parents and support them in getting set up. Using these tools can make the rollout smoother, improve parent adoption, and reduce the amount of manual follow-up needed from staff.
Parent Resources and Marketing Materials
Famly provides several ready-to-use materials that you can share with parents or display in your setting.
Poster with QR Code
Click here to download our payments poster
When scanned, the QR code links parents directly to their payment settings
It can be printed and displayed on your notice board or reception area
Newsfeed Template
You can use our newsfeed template to introduce parents to in-app payments with Famly:
Morning/Afternoon/Evening all,
Did you know we accept payments via Famly? 😊
You can actually pay your invoices with our Pay now button, and set up automatic payments if you’d like to. It doesn’t cost anything, and you can always go back to manual payments if you’re not a big fan.
It’ll save you a lot of hassle and time typing out bank details every month. And you’ll still get your detailed invoices with a breakdown of how much you’re transferring.
Not sure how to turn it on? Famly sent us over a step-by-step guide for you, right here:
The template highlights key benefits such as convenience, speed, and security
It's ready to copy and paste into your Newsfeed
Website Badge
“We accept in-app payments” badge, which can be printed or downloaded and added to your website
Right-click the badge to save it to your device
Helps show prospective parents that your setting uses modern digital tools
In-app Payments 5-step Guide
You can download our 5-step guide to getting in-app payments up and running
Use it to keep track of your setup
Links to Parent Help Articles
You can also support parents by directing them to step-by-step help guides. These articles explain how to set up and use payments from the parent perspective.
Parents may find the following articles helpful:
Parent guide on adding a payment method
Parent guide on making a payment
Parent guide on setting up automatic payments
Parent guide on paying with Tax-Free Childcare
Sharing these articles can reduce questions and help parents resolve issues independently.
Checking Parent Setup Status
You can check which parents have already added a payment method and follow up with those who have not yet completed setup.
To view payment setup status:
Go to Finances → Payments → Debt collection report
Filter the report by payment method
Export the list to review which parents are set up
Follow up with any parents who have not added a payment method
💡 If you have enabled the setting to require a payment method, parents will be blocked from accessing Famly until they add one. In this case, you will not need to check setup status manually.