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This only applies if your child's setting uses Famly Pay- ask your child's setting if you're unsure.

What is Famly Pay?

Famly Pay is an easy way to pay your child's fees in Famly. Your child's setting will decide whether they wish to use this service.


How to set up Famly Pay

You can only set up Famly Pay if your child's setting is using it.

To set up Famly Pay for your child's fees:

  • Log in to Famly

  • Click your photo in the top, right corner, then Your Settings from the drop-down menu

  • Once in Your Settings, select Payment methods

There will be no option to add payment methods if your child's setting has chosen not to use Famly Pay.


BACS Direct Debit

To set up a Direct Debit, follow the steps above and click Add direct debit mandate. A new window will open for you to enter your details. Once you've completed the details, click Next and the confirmation screen will open (as below). You'll need to read the message and click in the tick box, then click Confirm.

Before a direct debit mandate is ready for use, it must be verified by our payment provider. This takes around 2 days.

In order for an automatic DD mandate to be included in the next DD run, it must be verified at least 1 day prior to the DD run date.


Payment Card

To add a payment card, click Add card. A new window will open (as below) for you to enter your card details.


Automatic payments

The Automatic payments section of your Balance screen is where you can see the payment methods you have already set up, under Active payment method.

You can also use this section to add another payment method, under Available payment methods

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