🔒 Not all settings have enabled in-app payments if you're unsure whether you should have this option, reach out to your child's setting
What are In-app Payments?
Famly supports in-app payments so you have an easy way to pay your child's fees right through your app. Your child's setting will decide whether they wish to use this service.
How to Start Using In-app Payments
You can start paying in-app if your child's setting has enabled this for parents
To make sure you're ready to pay in-app for your child's fees:
Tap on your profile picture or click on Account in the menu bar
From here, select Settings
Next, tap on Payment methods
Alternatively, you can:
Tap on the Home icon in your sidebar
Select Balance
The video below will guide you through how to add a payment method and how to enable automatic payments:
There will be no option to add payment methods if your child's setting has chosen not to support in-app payments.
Setting up BACS Direct Debit as a Payment Method
To set up a Direct Debit, follow the steps above and click Add direct debit mandate. A new window will open for you to enter your details. Once you've completed the details, click Next and the confirmation screen will open (as below). You'll need to read the message and click in the tick box, then click Confirm.
Before a direct debit mandate is ready for use, it must be verified by our payment provider. This takes around 2 days.
In order for an automatic DD mandate to be included in the next DD run, it must be verified at least 1 day prior to the DD run date.
How to Update your Direct Debit Details
If you'd like to update your Direct Debit details, head to the Automatic payments section in your Balance tab. This is where you can see your current Direct Debit details. Click on Deactivate to remove your current Direct Debit mandate, then click on Add Direct Debit mandate and enter your new Direct Debit details here.
How to Add a Payment Card for In-app Payments
To add a payment card, select Card when setting up a payment method and enter your card details:
How to Set Up Automatic Payments
To set up automatic payments, head to your Balance tab and click on Set up automatic payments in the Bill Payer box.
Next, enter your card details and click on Automate to use this payment method for automatic payments. To stop using automatic payments, click on Turn off automation.
If you have set up automatic payments, you will receive a notification 3 days before you're due to be billed.