Have you spoken to us?

If you're reading this article, you may already have been in contact with your account manager or the support team, but if not, now's the time to get in touch.


How to give notice

  • If you pay monthly, you must give one month's notice

  • If you pay annually, check the terms in your contract as to how long your notice period is.

In either case, notice must be given in writing, to support@famly.co


How to download your information

  • Learning journeys can be downloaded in PDF format. You can do this from each child's Journey tab, on their profile. Consider doing this before ending your subscription, so you can send the PDF's via Famly to the parent(s)

  • All financial reports can be exported as CSV from the Revenue and Debt app, under the 'All Invoicing Activity' tab

  • All child and staff data can be downloaded as a CSV or PDF from the Lists app

  • Other information can also be downloaded from the respective apps, so be sure to check each app for everything you need, for example, retrieving your enquiries from the Enquiries app.


*Make sure you let parents know that they will lose access to their child's profile, photos, journey, and any other information once your subscription ends.*


Making final payments

We will cancel your direct debit if you're signed up, but if not, please make sure your balance is paid up-to-date before the end of your final month with Famly.


What happens to all the data once I leave Famly?

Of course all child, parent, and staff data is permanently deleted once your setting is removed from Famly.

However, we save some customer, subscription, and billing information for book-keeping purposes.

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