Skip to main content

Parents 🧸: The Family Role Login

Josie avatar
Written by Josie
Updated this week

🔒 Not all settings allow parents to edit roles. If you're in doubt, please check with your child's setting

When adding contacts to your child’s profile, you can choose what type of login they should have. Famly offers two main options: Parent and Family. The role you choose determines what the contact can access in the app.


What Is the Family Role?

The Family role is designed for grandparents or other relatives who should be able to follow updates, but do not need access to your child’s full profile. Contacts with the Family role can:

  • View posts and photos shared in the setting’s Newsfeed

Contacts with the Family role cannot:

  • Access the child’s profile

  • View the child’s Activity feed

  • View tagged photos linked to the child’s profile

  • Edit the child’s information

  • View observations

  • View photos shared as part of observations

If you assign the Family role to grandparents or other relatives, it’s a good idea to let them know that their login will not include full access to the child’s profile.


Why Does Their Newsfeed Look Empty?

Contacts with the Family role will only see Newsfeed posts shared after the date they were invited to Famly.

This means their Newsfeed may look empty at first, but it will fill up over time as new posts are shared.


Why Can’t They See Certain Photos?

Many settings share photos as part of observations. If a photo is included in an observation, it will only appear for contacts with the Parent role. Family role contacts cannot see observations or any photos attached to them, which may explain why some posts are missing from their Newsfeed.


What Other Options Are There?

If you want grandparents or other family members to have full access to your child’s profile, you can assign them a Parent role instead. Contacts with the Parent role can access everything you can as a parent, including:

  • Viewing the child’s Activity feed

  • Viewing tagged photos

  • Viewing observations (if shared with parents)

  • Editing the child’s information

You can still clearly define their relationship to your child, even if they are given the Parent role. There is no limit to how many Parent roles a child can have.


Change a Family Role to a Parent Role

If your setting allows parents to edit roles, you can update a contact’s access.

To change a Family role to a Parent role:

  • Open your child’s profile

  • Go to the Family tab

  • Select the contact you want to update

  • Click the box next to Log in, which will show Role: Family

  • In the pop-up window, select the Parent role

  • Click Save changes

Once updated, the contact will have full parent-level access to your child’s profile.

Did this answer your question?