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The Sample Import File
To help you give us the information that we need, you can download and complete our sample import file.
The Data We Need
Mandatory data for children:
Child - First Name
Child - Last Name
Room
Birthday
Start Date
Additional data for children (if available):
Gender
Nationality
Language
Birthplace
Leaving Date
How to Format Your Data
Only add data of children not on Famly yet. Do not the children who have already been added during the trial.
Only include the information that is asked for in each column
Parent and child names should only include first name and surname, no titles, and should not include any special characters
One child should be added to each row. If there are twins or siblings, please use two lines for parent details
Contacts must have a unique email address. This means contacts cannot have separate profiles associated with the same email address. If you only have one email address for both contacts, only add the email address to one of those contacts and leave the other blank.
Email addresses should not include any special characters surrounding them (e.g. write contact@famly.co, not <contact@famly.co>)
Only one email address should be listed per cell
Date format dd/mm/yyyy
Struggling with the import file?
The sample import file is the best way to make sure your data is added correctly and without delays. But if you're running into issues and can't get it sorted, you're always welcome to send what you have to your Onboarding Specialist or support@famly.co.uk, and we’ll help from there.