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Other Software Providers or Paper-based Processes

Julia Rose avatar
Written by Julia Rose
Updated this week

The Sample Import File

To help you give us the information that we need, you can download and complete our sample import file.


The Data We Need

Mandatory data for children:

  • Child - First Name

  • Child - Last Name

  • Room

  • Birthday

  • Start Date

Additional data for children (if available):

  • Gender

  • Nationality

  • Language

  • Birthplace

  • Leaving Date


How to Format Your Data

  • Only add data of children not on Famly yet. Do not the children who have already been added during the trial.

  • Only include the information that is asked for in each column

  • Parent and child names should only include first name and surname, no titles, and should not include any special characters

  • One child should be added to each row. If there are twins or siblings, please use two lines for parent details

  • Contacts must have a unique email address. This means contacts cannot have separate profiles associated with the same email address. If you only have one email address for both contacts, only add the email address to one of those contacts and leave the other blank.

  • Email addresses should not include any special characters surrounding them (e.g. write contact@famly.co, not <contact@famly.co>)

  • Only one email address should be listed per cell

  • Date format dd/mm/yyyy


Struggling with the import file?

The sample import file is the best way to make sure your data is added correctly and without delays. But if you're running into issues and can't get it sorted, you're always welcome to send what you have to your Onboarding Specialist or support@famly.co.uk, and we’ll help from there.

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