🔒 To see your Famly subscription and invoices, you’ll need the Manage Famly subscription permission enabled
If you’re a manager and need to check your Famly subscription, view past invoices or update billing details, this guide will show you how. You’ll also find information about payment timelines and what to do if your access has been disabled due to a missed payment.
Enabling Access to Manage Your Famly Account
To enable the Manage Famly subscription permission:
Go to Settings in your sidebar
Select Staff → Roles and permissions → Compare roles
In the Administration section, enable the Manage Famly subscription permission
You can learn more about roles and permissions here.
See Your Transaction History and Invoices from Famly
As a manager, you can view your invoices and transaction history with Famly, similar to how parents view their own invoices and payments.
To see an overview of your Famly subscription:
Click on your photo in the top right-hand corner
Select Subscription from the drop-down menu
On this page, you'll be able to:
View your invoicing details, including your address and email address
See your past transactions and payments to Famly
See which Famly package(s) you're on
Pay any overdue invoices by clicking the Pay now button
Automate your payments to Famly
Update your bill payer details (such as the email address linked to your subscription) by clicking the Edit button
If you have access to multiple nurseries, you can switch between them using the Bill payer dropdown.
How to Pay Your Famly Subscription
From the Subscription page, you can manage your payment settings. This includes adding a package, updating bill payer details, enabling automatic payments, and managing your payment methods.
To add a payment method
Click the Add payment method button in the Payment methods section at the top
Enter your card details or BACS Direct Debit information
Click Save when you're ready
To enable automatic payments
Click Go automatic at the top of the page
If you haven’t added a payment method yet, you’ll be prompted to do so first
If a payment method is already saved, simply select it from the dropdown
You’ll see when the next automatic payment is scheduled
Click Save to confirm
To pay manually
Click the Pay now button next to your invoice
Check the amount in the To be paid box and choose your payment method
Click Pay when you're ready
To add or edit a bill payer
If you haven’t added a bill payer yet, click Add bill payer in the Bill payer box
To update an existing bill payer’s details, click Edit in the same box
Enter the relevant details and click Save when you're ready
Transaction Timeline for Payments to Famly
Please note:
Our processing time is a minimum of one working day
Your bank’s processing time is in addition to this
Payments received before 8 am GMT are picked up the same day
Transit time with our payment provider can take up to 48 hours
Available Payment Methods
UK:
BACS Direct Debit
Debit card
Credit card
US:
ACH*
Debit card
Credit card
💡 If your bank isn't listed, you can manually verify it using the link provided
Urgent Access Issues
If your access has been disabled, and you’ve made a payment, you can speed up the process by sending us payment advice or proof of payment. Your account will typically be re-enabled within a few hours after we receive the document.
Please send any proof of payment directly to: finance@famly.co