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This article is for managers at settings to view their invoices and payments for their subscription to Famly. If you're a parent looking for information about invoicing and payments for your child's fees, click here.
Enabling access to manage your Famly account
In order to manage your Famly account, and access your invoice and payment history, you must have the 'Manage Famly subscription' permission enabled.
See Your Transaction History
As a manager, you can see your transactional history with Famly, in the same way that the parents at your setting can see their own invoices and payments. To do this:
Click on your photo in the top, right-hand corner
Select 'Invoicing' from the drop-down menu
A new screen will open. Here, you will be able to see your invoicing information, for example, your address and email address.
You will also see your past transactions and payments to Famly.
If you ever want to change these details, please reach out to us.
Our processing time is minimum one working day, please note that this is in addition to the payment processing time of your bank. The transit time with our payment provider can also be up to 48 hours. Payments we receive before 8 am GMT will be picked up on the same day.
Available payment methods:
UK- Direct Debit, bank transfer
US- Direct Debit (ACH), Pay Pal
In urgent cases, such as when your access has been disabled, you can send us a payment advice or proof of payment to speed up the process of regaining access. Your account will be re-enabled upon receipt of the relevant document (usually after a couple hours). Please send such documents directly to firstname.lastname@example.org
If you have questions specific to GoCardless feel free to reach out to their helpline number on 020 7183 8674, they are open from Monday - Friday between 9am - 6pm.
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