All Collections
Your Famly subscription
Your Invoice from Famly
Paying for Your Famly Subscription: For Managers
Paying for Your Famly Subscription: For Managers
Julia Rose avatar
Written by Julia Rose
Updated over a week ago

In this article:

This article is for managers at settings to view their invoices and payments for their subscription to Famly. If you're a parent looking for information about invoicing and payments for your child's fees, click here.

Enabling access to manage your Famly account

In order to manage your Famly account, and access your invoice and payment history, you must have the 'Manage Famly subscription' permission enabled.

See Your Transaction History

As a manager, you can see your transactional history with Famly, in the same way that the parents at your setting can see their own invoices and payments. To do this:

  • Click on your photo in the top, right-hand corner

  • Select Subscription from the drop-down menu

  • Here, you will be able to see your invoicing information, for example, your address and email address.

  • You will also see your past transactions and payments to Famly.

You can also pay any outstanding invoices directly via this page, by clicking the Pay now button.

If you need to update your bill payer details, click on the Edit button within that section.

Transaction Timeline

Our processing time is minimum one working day, please note that this is in addition to the payment processing time of your bank. The transit time with our payment provider can also be up to 48 hours. Payments we receive before 8 am GMT will be picked up on the same day.

Available payment methods:

UK- Direct Debit, bank transfer

US- Direct Debit (ACH), Pay Pal

In urgent cases, such as when your access has been disabled, you can send us a payment advice or proof of payment to speed up the process of regaining access. Your account will be re-enabled upon receipt of the relevant document (usually after a couple hours). Please send such documents directly to

If you have questions specific to GoCardless feel free to reach out to their helpline number on 020 7183 8674, they are open from Monday - Friday between 9am - 6pm.

Did this answer your question?