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Support hours: 8am - 4pm
We have a team of Customer Support Specialists who manage all incoming support on a daily basis. If you have a question, or something’s not working right with your app, then our team is here to help.
To get in touch (using a browser):
Select the little question mark in-app
Click the Chat to us button
You can start a direct conversation with us from there
Get in touch (using the app)
Open the menu (in the bottom, right-hand corner), then select Help and Support
Click on Chat to us
A new screen will open, where you can click on Send us a message
If you have a story to share with us, we’d love to hear from you. We want to share some of the amazing things our customers are up to, so if this sounds like something you’d be interested in doing, get in touch below:
Famly app status
You can use this site to check whether there is a known issue with the app, that the team are already working on fixing:
Visit the Roadmap to see upcoming improvements to the app:
You can choose to look at features that are under consideration (and vote for these as 'nice to have', 'important' or 'critical'.), planned and launched.