This article explains how you can keep in touch with Famly, from product updates and new features to helpful resources and support. Find out where to get the latest news, how to manage your communication preferences, and where to reach us when you need help.
The Famly Early Years Newsletter
Sign up to get expert articles, guides, tips, and inspiration straight to your inbox:
💡 You can unsubscribe at any time by clicking the link in the emails
The Famly Customer Newsletter
We also offer a special newsletter for just our customers. We currently offer this newsletter for customers in UK (monthly newsletter), US (monthly newsletter) or DACH region (3-4 times a year).
This newsletter focuses on product updates and customer events:
The Famly Blog
You'll find articles, interviews, practice inspiration, and much more on our blog:
Famly Guides
Our library of longer-form books and guides is free to download:
Famly Sessions
Famly Sessions are a series of interviews and presentations, covering a range of topics, with early years experts from across the UK:
Customer Support for Staff at Settings
💡 If you are a parent looking for support, click here
We have a team of Customer Advisors who manage all incoming support on a daily basis. If you have a question or if something’s not working, then our team is here to help.
You can get instant support at any time by speaking to our AI chatbot, or if you need to talk to a Customer Advisor, you can get help from 8 am to 4 pm UK time on our in-app chat.
To get in touch (using a browser):
In your sidebar, click on the question mark icon labelled Help and support
Click on Send us a message
You can start a direct conversation with us from there
Get in touch (using the app):
Open the menu (in the bottom, right-hand corner), then select Help and Support
Click on Send us a message
A new screen will open, where you can click on Send us a message
To get in touch by phone:
If you prefer to have a phone call to discuss your question, you can call our Customer Advisors on +44 20 3514 4069 between the hours of 8 am and 4 pm. If our lines are busy and you don’t immediately get through to us, please leave a voicemail and someone will return your call as soon as they can. Alternatively, chat to us in-app for an instant response.
Famly App Status
You can use this site to check whether there is a known issue with the app, that the team are already working on fixing:
Famly Roadmap
Visit the Roadmap to see upcoming improvements to the app:
You can choose to look at features that are under consideration (and vote for these as 'nice to have', 'important' or 'critical'.), planned and launched.