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Keeping in Touch with Famly

Julia Rose avatar
Written by Julia Rose
Updated over 3 weeks ago

This article explains how you can keep in touch with Famly, from product updates and new features to helpful resources and support. Find out where to get the latest news, how to manage your communication preferences, and where to reach us when you need help.


The Famly Early Years Newsletter

Sign up to get expert articles, guides, tips, and inspiration straight to your inbox:

💡 You can unsubscribe at any time by clicking the link in the emails


The Famly Customer Newsletter

We also offer a special newsletter for just our customers. We currently offer this newsletter for customers in UK (monthly newsletter), US (monthly newsletter) or DACH region (3-4 times a year).

This newsletter focuses on product updates and customer events:


The Famly Blog

You'll find articles, interviews, practice inspiration, and much more on our blog:


Famly Guides

Our library of longer-form books and guides is free to download:


Famly Sessions

Famly Sessions are a series of interviews and presentations, covering a range of topics, with early years experts from across the UK:


Customer Support for Staff at Settings

💡 If you are a parent looking for support, click here

Support hours: 8am - 4pm

We have a team of Customer Advisors who manage all incoming support on a daily basis. If you have a question, or something’s not working right with your app, then our team is here to help.


To get in touch (using a browser):

  • In your sidebar, click on the question mark icon labelled Help and support

  • Click on Send us a message

  • You can start a direct conversation with us from there

Get in touch (using the app):

  • Open the menu (in the bottom, right-hand corner), then select Help and Support

  • Click on Send us a message

  • A new screen will open, where you can click on Send us a message


Famly App Status

You can use this site to check whether there is a known issue with the app, that the team are already working on fixing:


Famly Roadmap

Visit the Roadmap to see upcoming improvements to the app:

You can choose to look at features that are under consideration (and vote for these as 'nice to have', 'important' or 'critical'.), planned and launched.

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