The help centre

The in-app help centre:
Open the menu, then click 'Help and Support' (as below)


Chat to support

Support hours: 8am - 4pm

We have a team of Customer Support Specialists who manage all incoming support on a daily basis. If you have a question, or something’s not working correctly with your app, then our team is here to help.


To reach them:

  • Open your internet browser on your device (Chrome, Safari, Firefox etc)

  • Visit famly.co/support

  • Click on the link called 'Chat with Famly' (it will appear on the page as below)


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