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The help centre
The in-app help centre:
Open the menu, then click Help and Support (as below)
Chat to support
Support hours: 8 am - 4 pm
We have a team of Customer Support Specialists who manage all incoming support on a daily basis. If you have a question, or if something’s not working correctly with your app, then our team is here to help.
To reach them:
Open your internet browser on your device (Chrome, Safari, Firefox etc)
Visit famly.co/support
Click on the link called 'Chat with Famly' (it will appear on the page as below)