Requesting Extra Sessions for your Child
If your child's setting has enabled this, you can use the Bookings tab in your child's profile to request extra sessions or products from your child's setting. To do this:
Go to your child's profile
Click on the Bookings tab
Click Add
Next, select a date and a session or product
When you have chosen your date and session, click Continue
You'll see a Confirmation page showing your Total due
If everything looks good, click on Submit request and your nursery will be able to approve your request on their end
You will receive a notification and an email if your care is approved, or an email only if your care is declined. You can also check whether care is approved or pending approval in the Bookings tab where it'll say Pending or Purchase approved
Cancelling Extra Bookings
If you have requested an ad-hoc session of care for your child, and this has then been accepted by your nursery, it is not possible for you to then cancel the session in the app. You would need to get in touch with your child's setting directly, to ask them to cancel the extra session for you.
If the care you've requested has not yet been approved, you cancel or edit it. To do this:
On the Bookings tab, tap on the unapproved requested care you want to cancel
An overview of your request will open up
In the Selected items section, click on the three dots
Tap Cancel to confirm
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