Managing Parent Requests for Extra Sessions

How to set up and approve requests for extra bookings or products

Julia Rose avatar
Written by Julia Rose
Updated over a week ago

Enabling Parent-Requested Bookings

Parents are now able to request ad hoc bookings directly. You'll just need to request this is enabled by the Famly Customer team by reaching out to them on support@famly.co.

Once they've enabled it for you, you'll see a Parent Bookings section appear in your Finance setup.


Setting Up Parent-Requested Bookings

Once enabled you'll need to set up Parent Bookings. To do this:

  • Log in to the app and click on Get Started

  • Next, click on Parent Bookings under the Finance setup tab

  • Check the Enable parent bookings box

  • Next, select a pricing group - it is important to note that only a single pricing group can be used for parent bookings. If you charge different prices for different age groups, you'll have to choose a single age group for parent bookings

  • Select the sessions you'd like available for parent bookings

  • Select the products you'd like available for parent bookings

  • Click Save when you've finished


Approving Requested Bookings

The sessions and products requested by parents can be found in your Bookings app, where you can approve or deny them. To do this:

  • Head to Finances in your sidebar and open the Overview section, then click on Purchases

  • Here you'll find a list of requested and approved bookings

  • To approve a booking simply click into it and click Approve. The child will now be booked in for that session or product.

I need more help:

  • How do I set up pricing for extra sessions or purchases?

  • How do I invoice for extra sessions or purchases?

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