Forgotten Password

What to do when you lose/forget your password, or wish to change it.

Julia Rose avatar
Written by Julia Rose
Updated over a week ago

In this article:

Resetting your password

If you have forgotten your password (or wish to change it), you can reset it and create a new one afterwards. To reset your password, start by clicking the button below, then follow the instructions.

  • If you have entered your email correctly in the page linked to above, you will receive an email from Famly with a link.
    (Note that emails from Famly can end up in your email account's spam filter.)

  • Open the email and click on the link that reads ‘Click here to reset your password’.
    If the link does not work, you should copy it and paste it into another browser (e.g. Google Chrome or Firefox).

Hi [Your name]

You have requested to reset your password. To continue the process,
click on the following link:

Click here to reset your password
[Your unique link]

If you have trouble clicking the link above, try this link instead:
[Your unique link again]

Best regards,

[Your child's setting]

  • A new page will open

  • Enter your new password where prompted and repeat it to confirm.
    N.B. We no longer allow the password to be autofilled, or have the 'remember me' option on logging in, so be sure to choose a password you'll remember

  • Press ‘Save

  • Now you have changed your password and you will receive an email confirmation that it has been changed.

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