Introduction to In-App Payments
In-app payments let parents pay their invoices directly through Famly, making it easier for you to manage payments and reduce late fees.
In this article, you'll learn how to:
Set up in-app payments
Complete verification
Manage optional settings like automatic payments and payment limits
Support parents in getting started
Before you begin, we recommend reading our introduction to parent payments:
Setting Up In-App Payments
🔒 To set up in-app payments, you must have the Can set up and manage in-app payments and Manage financial information permissions enabled
To set up in-app payments:
Go to Settings → Finances
Select Invoicing, then click In-app payments
Click Add info and enter the required details
☝️ Please note: We do not currently support businesses based in British Crown Dependencies (e.g. Jersey, Guernsey, Isle of Man) or British Overseas Territories (e.g. British Virgin Islands)
Enter your company details, then click Verify
Personal Verification for In-app Payments
You’ll need to provide personal details to complete verification. Please ensure you are authorised to do this on behalf of the nursery. We would recommend that this information be completed by a Company Owner, Director or listed person on Companies House.
Company Information
If there are additional owners with 25% or more ownership, list them here.
💡 If the person responsible for the account already meets this threshold, they should not be listed again
Account Responsible
Enter the details of the individual who has the authority to sign contracts on behalf of the company.Photo ID
Upload a clear image of a valid ID. This is required to verify your identity.
In-App Payments Verification Process
Once your details are submitted, our payment provider will review them.
If anything is unclear or incorrect, for example, a blurry ID photo or an address typo, you’ll be asked to correct and resubmit the information.
If the staff member who originally set up in-app payments leaves, there is no need to update the details. Personal data is used solely for account verification and not for any other purpose.
Updating Legal or Business Names for In-app Payments
If you need to change the legal name or trading name of your business:
Go to Settings → Finances
Select Invoicing, then click In-app payments
Select Edit details and make your changes
💡 This update may trigger a second round of verification from Stripe
Getting Parents Set Up with In-app Payments
To help parents get started with in-app payments, we’ve created a downloadable Parent Payment Pack.
It includes:
A poster for display
A newsfeed template
A website payment badge
Optional In-app Payments Settings
Once in-app payments are set up, you’ll have access to a range of optional settings to customise how parents use the system. These features help ensure payments are made on time, give you control over how much parents can pay, and let you personalise how transactions appear on your bank statements.
Require Payment Method from Parents
You can require bill payers to add a payment method before they can access Famly.
To enable this:
Go to Settings → Finances
Select Invoicing → In-app payments
Scroll to the Access requirements section
Toggle on Payment method required
💡 Staff members with children will not be blocked from Famly if they have not entered a payment method
Once enabled, bill payers will be greeted with the following message upon logging in:
Require Automatic Payments
You can also require parents to opt into automatic payments. To enable this:
Go to Settings → Finances
Select Invoicing → In-app payments
Scroll to the Acces requirements section
Toggle on Mandatory autopay
☝️ This setting requires that Payment method required is already enabled
Parents will be notified that adding a payment method will also sign them up for automatic payments.
Allow Custom Payment Amounts
You can allow parents to pay custom amounts, rather than always requiring the full balance. You can also set minimum and maximum payment limits.
To enable this:
In your in-app payment settings, scroll down to the Payment settings section
Click Edit next to Custom payment amounts
Set your preferences:
Minimum payment must be at least £10
Maximum payment controls overpayments:
A value of
0allows parents to pay only their current balanceA value of
100allows parents to overpay by up to £100, resulting in credit
Enable Automatic Payments
To enable Automatic payments:
Scroll down to the Automatic payments section in your in-app payment settings
From here, click on Edit and enter how often payments should be initiated.
You will see when the charges will next be initiated and upcoming billing days in the summary below
Add a Statement Descriptor
This is especially useful if you manage multiple settings, allowing you to identify where each payout comes from. To customise what appears on your bank statement for payouts:
In your in-app payment settings, scroll down to the Payment settings section and find the Statement descriptors for payouts section
Toggle on Enable custom description
Enter a short, clear text descriptor
💡 If you do not add a custom descriptor, payouts will appear as from Famly by default
You can also set statement descriptions for parents in the Statement descriptors for bill payers section underneath. This description will be visible to parents on their bank statements when they make a payment through Famly.
