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Setting Up In-app Payments

How to set up in-app payments at your setting

Julia Rose avatar
Written by Julia Rose
Updated over 2 weeks ago

Introduction to In-App Payments

In-app payments let parents pay their invoices directly through Famly, making it easier for you to manage payments and reduce late fees.

In this article, you'll learn how to:

  • Set up in-app payments

  • Complete verification

  • Manage optional settings like automatic payments and payment limits

  • Support parents in getting started

Before you begin, we recommend reading our introduction to parent payments:


Setting Up In-App Payments

🔒 To set up in-app payments, you must have the Can set up and manage in-app payments and Manage financial information permissions enabled

To set up in-app payments:

  • Go to Settings → Finances

  • Select Invoicing, then click In-app payments

  • Click Add info and enter the required details

☝️ Please note: We do not currently support businesses based in British Crown Dependencies (e.g. Jersey, Guernsey, Isle of Man) or British Overseas Territories (e.g. British Virgin Islands)

  • Enter your company details, then click Verify


Personal Verification for In-app Payments

You’ll need to provide personal details to complete verification. Please ensure you are authorised to do this on behalf of the nursery.

  • Company Information
    If there are additional owners with 25% or more ownership, list them here.

💡 If the person responsible for the account already meets this threshold, they should not be listed again

  • Account Responsible
    Enter the details of the individual who has the authority to sign contracts on behalf of the company.

  • Photo ID
    Upload a clear image of a valid ID. This is required to verify your identity.


In-App Payments Verification Process

Once your details are submitted, our payment provider will review them.
If anything is unclear or incorrect, for example, a blurry ID photo or an address typo, you’ll be asked to correct and resubmit the information.

If the staff member who originally set up in-app payments leaves, there is no need to update the details. Personal data is used solely for account verification and not for any other purpose.


Updating Legal or Business Names for In-app Payments

If you need to change the legal name or trading name of your business:

  1. Go to Settings → Finances

  2. Select Invoicing, then click In-app payments

  3. Select Edit details and make your changes

💡 This update may trigger a second round of verification from Stripe


Getting Parents Set Up with In-app Payments

To help parents get started with in-app payments, we’ve created a downloadable Parent Payment Pack.

It includes:

  • A poster for display

  • A newsfeed template

  • A website payment badge


Optional In-app Payments Settings

Once in-app payments are set up, you’ll have access to a range of optional settings to customise how parents use the system. These features help ensure payments are made on time, give you control over how much parents can pay, and let you personalise how transactions appear on your bank statements.

Require Payment Method from Parents

You can require bill payers to add a payment method before they can access Famly.

To enable this:

  1. Go to Settings → Finances

  2. Select Invoicing → In-app payments

  3. Scroll to the Access requirements section

  4. Toggle on Payment method required

💡 Staff members with children will not be blocked from Famly if they have not entered a payment method

Once enabled, bill payers will be greeted with the following message upon logging in:

Require Automatic Payments

You can also require parents to opt into automatic payments. To enable this:

  1. Go to Settings → Finances

  2. Select Invoicing → In-app payments

  3. Scroll to the Acces requirements section

  4. Toggle on Mandatory autopay

☝️ This setting requires that Payment method required is already enabled

Parents will be notified that adding a payment method will also sign them up for automatic payments.

Allow Custom Payment Amounts

You can allow parents to pay custom amounts, rather than always requiring the full balance. You can also set minimum and maximum payment limits.

To enable this:

  1. In your in-app payment settings, scroll down to the Payment settings section

  2. Click Edit next to Custom payment amounts

  3. Set your preferences:

    • Minimum payment must be at least £10

    • Maximum payment controls overpayments:

      • A value of 0 allows parents to pay only their current balance

      • A value of 100 allows parents to overpay by up to £100, resulting in credit

Enable Automatic Payments

To enable Automatic payments:

  1. Scroll down to the Automatic payments section in your in-app payment settings

  2. From here, click on Edit and enter how often payments should be initiated.

  3. You will see when the charges will next be initiated and upcoming billing days in the summary below

Add a Statement Descriptor

This is especially useful if you manage multiple settings, allowing you to identify where each payout comes from. To customise what appears on your bank statement for payouts:

  1. In your in-app payment settings, scroll down to the Payment settings section and find the Statement descriptors for payouts section

  2. Toggle on Enable custom description

  3. Enter a short, clear text descriptor

💡 If you do not add a custom descriptor, payouts will appear as from Famly by default

You can also set statement descriptions for parents in the Statement descriptors for bill payers section underneath. This description will be visible to parents on their bank statements when they make a payment through Famly.

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