Introduction to Famly Pay

Before setting up Famly Pay, read our introduction to Famly Pay here:

Video Guide to Setting up Famly pay

Setting up Famly Pay

To set up Famly Pay, you'll need the "Can set up and manage Famly Pay" permission enabled. Once you've enabled this:

  • Log in to the app and click Get Started.

  • Click Famly Pay under the Finance setup menu.
    Only managers with the permission to manage financial information can access the page.

  • A new screen will open (as below).

  • Complete the verification process, by clicking Add info and entering the requested information.

  • Please note: businesses based in a British Crown Dependency (Jersey, Guernsey or Isle of Man) or a British Overseas Territory such as the British Virgin Islands are not currently supported.

Enter the company details and click Verify.

Enter personal details

Entering your personal details is necessary to verify the account. Make sure that you are entitled to complete this set up on behalf of the nursery.
Company Info: Are there additional owners with at least 25% ownership? (info: if the account responsible has ownership, he/she should not be listed as an additional owner).
Account Responsible: Enter the details of the account responsible.
(info: This is the person that has authority to sign contracts on behalf of the company).

Upload picture of ID

As you are doing the setup on behalf of the nursery, Famly needs to verify your details before your setup is complete.


Once you have entered all the required details, our payment provider will verify them. If some details were incorrect, such as a blurry photo of your ID, or a misspelling of an address, we will ask you again for more information.

Should the person who set up Famly Pay leave, don't worry - their personal details were only used to verify the account. The details are not used for anything else.

Enabling payment methods

When your ID has been verified, you can complete the rest of the form:

  • Select payment methods by clicking on the tick box next to the payment options you would like to offer.

  • Select whether you'd like to allow parents to pay custom amounts (not the full balance, for example).

  • Select whether you'd like to enable 'Automatic Payments'

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