☝️ This article is for managers who want to view their invoices and payments for their Famly subscription. If you're a parent looking for information about invoicing and payments for your child's fees, click here
Permission Required
To manage your Famly subscription and access your invoice and payment history, you'll need the Configure Famly subscription permission enabled. Learn more about roles and permissions here.
Viewing Your Transaction History
To view your invoices and payment history with Famly:
Click on your profile photo in the top-right corner
Select Subscription from the dropdown menu
Here you'll see your billing information, including your address and email address, as well as your past transactions and payments to Famly
You can pay any overdue invoices directly from this page by clicking Pay now. To update your billing details, such as the email address linked to your subscription, click Edit in the relevant section. If you have access to multiple nurseries, use the Bill payer dropdown to switch between them.
Payment Processing Times
Our minimum processing time is one working day. Please note this is in addition to your bank's own payment processing time, and transit time with our payment provider can take up to 48 hours. Payments received before 8am GMT will be picked up on the same day.
Available payment methods:
ACH
Debit card
Credit card
💡 If your bank isn't shown in the ACH list, you can manually verify it by clicking the link provided
Urgent Payment Issues
If your access has been disabled due to an outstanding payment, you can send proof of payment or payment advice to finance@famly.co to speed up the process. Your account will usually be re-enabled within a couple of hours of receiving the relevant document.