Once you've added a payment method, paying your child's fees in Famly is straightforward. This guide explains how to make a payment and what to expect.
💡 Before you can pay, you'll need to add a payment method. See our guide: Getting Started with In-app Payments
From the Balance Screen
If your nursery has enabled in-app payments, you'll see a Pay button on your Balance screen.
Tap on the Home icon in your sidebar and select Balance
You'll see your outstanding balance and a Pay button
Tap Pay
Choose your payment method
Tap Pay
If you haven't added a payment method yet, you can do it here. Just tap Add payment method in the payment window and follow the steps.
[Screenshot - balance tab]
Pay From an Invoice
You can also pay directly from an invoice. Open any invoice from your Balance tab, and you'll see a Pay button on it. Tapping Pay takes you through the same payment flow - choose your method and confirm.
[Screenshot - Invoice]
Pay From the Newsfeed
When your nursery sends you a new invoice, it will appear as a post in your Newsfeed. You'll see a Pay button right there on the post - so you can pay straight away without navigating anywhere else.
[Screenshot: Invoice post in Newsfeed with Pay button]
After You've Paid
Once you tap Pay, your payment starts processing straight away and your balance updates to reflect it. How quickly the money leaves your account depends on the payment method:
Card payments are processed instantly
Direct Debit payments take a few business days to complete
💡 Once a payment has started processing, it can't be stopped or cancelled through Famly. If you've made a payment by mistake, you'll need to contact your bank directly. You can also reach out to your nursery to discuss a refund once the payment has been completed
Payment Processing Fees
If your center passes processing fees on to parents, the fee will be added to your invoice and shown as a separate line item.
Example:
|
|
Invoice total | $100.00 |
Processing fee | $2.88 |
Total charged | $102.88 |
💡 Not all centers pass on processing fees. If you're unsure whether this applies to you, check with your center
Pay a Custom Amount
Your nursery may allow you to pay a custom amount instead of your full balance. This can be helpful if you'd like to pay in instalments or get ahead on future fees.
If this option is available:
Go to your Balance tab
You'll see your outstanding balance and a Pay button
Tap Pay
You have an option to change the amount to be paid
Tap Pay
[Screenshot: Custom amount option]
Any overpayment creates credit that's automatically applied to future invoices.
💡 Custom amounts only apply to manual payments. Automatic payments always charge your full outstanding balance