Famly gives parents a clear overview of their child’s time at the center, helping them stay connected and informed. From tracking daily activities to managing permissions and payments, everything is available in one place.
This article explains the different sections parents can access when they log in to Famly and what each one is used for.
💡 Parents can log in to Famly on their mobile phone or a desktop computer. The same features are available on both, but they may appear in slightly different places depending on the device being used
Parent Home
When parents first log in, they land on Parent Home. This is their personalised hub, bringing together key updates, actions, and information about their child.
Parent Home includes two tabs:
Home – the main view, showing widgets and the Newsfeed
Bookmarks – where parents can find posts they have saved
[Screenshot placeholder: Parent Home showing Home and Bookmarks tabs]
The Home Tab
The Home tab is the first thing parents see. Depending on their child’s status, they may see different widgets above the Newsfeed.
New Starter widget
If a child has a future start date, parents will see the New Starter widget at the top of their Home tab.
This provides:
An overview of their child and where they will be placed
Site information and key contacts
A countdown to the child’s start date
Once the child has started, this widget is automatically hidden.
If you have set up an onboarding team in Communication settings, parents will also see a Contact onboarding team button so they can easily get in touch.
[Screenshot placeholder: New Starter widget showing child overview, site info, and contacts]
To-do widget
If parents have tasks to complete, they will see a To-do widget. This may include:
Follow-up forms
Contracts
Onboarding tasks set by the center
The To-do widget only appears when there are tasks to complete.
[Screenshot placeholder: To-do list widget showing parent tasks]
Newsfeed
Below any widgets, parents will see their Newsfeed.
This is where nurseries share updates such as:
Observations
Assessments
Site posts and announcements
Polls and events
New invoices
If a center's post (not an observation or assessment) includes a photo of a child, parents can tag their child. Tagged photos are automatically saved to the Photos section of the child’s profile.
[Screenshot placeholder: Newsfeed within the Home tab]
The Bookmarks Tab
Any posts parents bookmark are saved in the Bookmarks tab.
Previously, bookmarked posts were accessed through a dropdown in the Newsfeed. They are now easier to find in one dedicated location.
[Screenshot placeholder: Bookmarks tab showing saved posts]
Additional Tabs on Desktop
When parents access Famly on a desktop computer, they will see a few additional tabs within the Home section.
Calendar
The Calendar shows upcoming site events.
Activity plans
Published weekly activity plans appear here so parents can see what their child will be doing during the week.
Balance
In the Balance tab, parents can:
View past and upcoming invoices
Pay any outstanding balances
Download a statement of transactions
Review their automatic payment setup
[Screenshot placeholder: Desktop view showing additional tabs]
The Parent Profile and Main Menu
When using Famly on a mobile phone, parents can tap the menu icon at the bottom of the screen to open the main menu. From here, they can manage their profile, navigate to features, adjust settings, or log out.
[Screenshot placeholder: Parent main menu on mobile]
The exact layout may vary depending on which features your center has enabled.
Most parents will see the following at the top of the menu:
Their name, profile photo, and email address
A pencil icon for editing profile details
A button to sign their child in or out and view their sign-in PIN (if enabled)
Menu shortcuts
In the Menu section, parents can quickly access:
Calendar
Activity plans
Balance
[Screenshot placeholder: Menu section with Calendar, Activity plans, and Balance]
Account preferences
By selecting Account preferences, parents can update their:
Contact information
Language and translation settings
Notification and messaging preferences
Payment methods
[Screenshot placeholder: Account preferences options]
The Child Profile
By tapping their child’s profile picture, parents can open the Child Profile.
Activity feed
The Activity feed shows daily updates such as:
Sign-in and sign-out times
Status updates
Parents can also log:
Sick days
Holiday days
Absences
Below the activity feed, parents can view the Leave overview and any tagged photos.
About tab
In the About tab, parents can view and update key information about their child, including:
Basic details such as name, gender, date of birth, and language
Health information
Sensitive information
Parent documents
Room and room moves
Permissions that require a yes or no response
Family tab
In the Family tab, parents can:
View all contacts linked to the child
See any siblings attending the same site
Additional Child Profile Sections
By selecting More, parents can access additional sections.
💡 On desktop, these appear as separate tabs
Bookings
Parents can view any additional booking requests and see whether they were approved or rejected. They will not see the full booking plan as staff do.
Journey
Parents can view:
Observations
Assessments
Two-year checks
They can also leave comments on entries.
Notes
Parents can view notes that are marked as visible to them. If only staff-only safeguarding notes exist, this section may appear empty.
Safeguarding
Parents can view and acknowledge:
Accident and incident reports
Medication forms for their child
Parents can also access:
Photos
Leave
Nap times
Setting info
[Screenshot placeholder: Child profile sections]
Search, Messages and Notifications
Parents can use the search icon (magnifying glass) to look for:
Their child’s profile
Keywords in messages or newsfeed posts
Contacts
Calendar events
[Screenshot placeholder: Search functionality]
Next to the search icon, parents can access:
Messages – including private conversations and messages from their child’s room
Notifications – shown through the bell icon, displaying all in-app alerts