Staff can log in to Famly with their email and password, or set up a four-digit PIN for quicker access. This article covers how to set up and manage your PIN, how auto-logout works, and how organisations can set their own password rules.
Setting Up a PIN
Staff can use a PIN to log in to the app, instead of typing in their email and password each time.
To set one up:
Log in to the Famly app using your email and password
Click your picture in the top right-hand corner
Click My account
Click the Password and PIN tab
Click on Manage PIN and set a login PIN
You’ll need to re-authenticate your PIN every 30 days by re-entering your password or signing in via SSO. Organisations can change how often this happens, from 1 to 30 days, in their password rules (see Password Rules for Organisations below).
💡 By default, parents can’t log in to Famly with a PIN. If you’d like this option made available to them, get in touch in-app, and we can enable it for you
Finding Your PIN
If you’ve forgotten your 4-digit PIN, you can find it by:
Logging in to the Famly app using your email and password
Clicking your picture in the top right-hand corner
Going to My account
Clicking the Password and PIN tab
Clicking on Manage PIN, then typing your password to reveal your PIN
Your PIN will now be visible in Your current PIN code:
Changing Your PIN
You can change your PIN at any time. To do this:
Head back to My account and click the Password and PIN tab
Type your password and press Show PIN
Your old PIN will show at the top, with a field where you can enter your New 4-digit PIN
Click Set PIN code to save it
Auto-logout
Sessions in the app time out after 5 minutes of inactivity, so devices aren’t left logged in. Using a PIN can speed up signing back in, and you can also change how long it takes for auto-logout to happen. To change the auto-logout time:
Go to Settings in your sidebar
Click Security
Select Auto-logout times
Choose the auto logout times for the different roles at your setting
Single Sign-on (SSO)
If your setting uses SSO, you’ll re-authenticate by signing in with SSO instead of entering your password. After your first login with SSO, you can no longer sign in using your password. This keeps your account secure, as there’s no risk of a password breach once SSO is enabled.
💡 SSO can be purchased as an add-on for all packages for £16 per month with a one-time £500 setup fee. Get in touch with your account manager or reach out in-app to enable SSO
Password Rules for Organisations
🔒 Password rules need to be switched on for your organisation. Get in touch with your account manager if you’d like to use them. They’re currently available for organisations only, not single sites
Organisations can set their own password rules for staff across all their sites, instead of using Famly’s defaults. This helps you enforce your own security policy.
You’ll find them in your organisational-level settings under Password rules.
Here you can choose:
PIN re-login: how often staff must log in with their full password instead of their PIN, from 1 to 30 days
Minimum password length: anything from 8 to 128 characters
Password expiry: how often passwords expire, from 30 to 365 days. When a password expires, staff can’t reuse an earlier one
When staff change their password, they see the rules that apply to them in the change password window, so they can pick a password that works the first time.