Logging in to the App

Staff can use a PIN to log in to the app, instead of typing in their email and password each time they log in. To do this:

  • Log in to the Famly app using your email and password

  • Click your picture in the right-hand corner

  • Do NOT click the Sign-in Pincode section- this is only for signing children in and out of the setting, instead choose My Account

  • Click the tab Password and PIN

  • Here, you can set a pin.

Auto Logout

Sessions in the app time out after 5 minutes of inactivity to prevent devices from being left logged in. Using the pin to log in can speed up sign-in time, however, you can also change the time of auto-logout. See the option in Settings, click on the button below to see how:

(Note that this is possible for those with Custom roles only, so you must have an Essentials or Premium subscription).


Finding your PIN code

If you have forgotten your 4-digit PIN code, it can be found by doing the following-

  • Log in to the Famly app using your email and password

  • Click your picture in the right-hand corner

  • Do NOT click the Sign-in Pincode section- this is only for signing children in and out of the setting, instead choose My Account

  • Click the tab Password and PIN

  • Type your password and press Show PIN

  • Your PIN will now be visible


Changing your Log In PIN

You can change your chosen pin at any time, to do this:

  • Log in to the Famly app using your email and password

  • Click your picture in the right-hand corner

  • Choose My Account

  • Click the tab Password and PIN

  • Type your password and press Show pin

  • Type your new PIN in to the box (as below) and click Set PIN

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