Getting Help with the App

Contact Famly

Julia Rose avatar
Written by Julia Rose
Updated over a week ago

Help Centre and Support Resources

We have a number of resources to help support you with using the app:

  • In-app help centre:
    Open the menu, then click 'Help and Support'

  • Famly Blog:
    Here, you’ll find the latest articles and interviews with industry experts.

  • Customer Newsletter:
    Sign up for our monthly newsletter to keep up with relevant releases and news from Famly.

  • The Famly Status Page
    Famly's status page will give you an overview of all systems and whether we are currently experiencing problems or degraded performance of the app.

  • The Famly Road Map
    Find out what's planned for the app, and suggest or request new features.

Customer Support

Support hours: 8am - 4pm

We have a team of Customer Support Specialists who manage all incoming support on a daily basis. If you have a question, or something’s not working right with your app, then our team is here to help.

To get in touch (using a browser):

  • Select the little question mark in-app

  • You can start a direct conversation with us from there

Get in touch (using the app)

  • Open the menu (in the bottom right-hand corner as described above) then select 'Help and Support'

Customer Success

We have Customer Success Specialists who manage your onboarding. Their mission is to work with you to get set up and help you get the most value out of the app. You'll have sessions via Zoom with them to get training to wrap your head around the software and have all your questions answered.

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