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Getting Help with the App

Contact Famly

Julia Rose avatar
Written by Julia Rose
Updated over 3 weeks ago

Help Centre and Support Resources

We have several resources to help support you with using the app:

  • In-app help centre:
    Open the menu, then click 'Help and Support'

  • Famly Blog:
    Here, you’ll find the latest articles and interviews with industry experts.

  • Customer Newsletter:
    Sign up for our monthly newsletter to keep up with relevant releases and news from Famly.

  • The Famly Status Page
    Famly's status page will give you an overview of all systems and whether we are currently experiencing problems or degraded performance of the app.

  • The Famly Road Map
    Find out what's planned for the app, and suggest or request new features.


Customer Support

Support hours: 8am - 4pm

We have a team of Customer Support Specialists who manage all incoming support on a daily basis. If you have a question, or something’s not working right with your app, then our team is here to help.


To get in touch (using a browser):

  • Select the little question mark in-app

  • You can start a direct conversation with us from there

Get in touch (using the app)

  • Open the menu (in the bottom right-hand corner as described above) then select 'Help and Support'

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