Welcome to Famly! This guide will help you get set up quickly so you're ready to go on your first day.
Step 1: Check your email
Look out for a welcome email from Famly in your inbox. It will have been sent to the email address your manager used when adding you to the system. Click the link in the email to create your password and activate your account. If you can't find it, check your junk or spam folder just in case!
đĄ Your invitation email will always come from notification@famly.co. If you're unsure whether an email is genuine, check the sender address before clicking any links
Step 2: Download the app
Most settings will already have Famly installed on devices that stay at the nursery, so you may not need to do anything here. If you do need to download the app onto your own smartphone, search for Famly in the App Store (iPhone/iPad) or Google Play Store (Android). It's free to download. You can also use Famly on a web browser by going to app.famly.co if you prefer, though the app is the easiest way to use it day-to-day.
Step 3: Log in
Open the app and log in using your email address and the password you created in step 1. If you ever forget your password, tap Forgot your password? on the login screen, and you'll be sent a link to reset it. If you're having any trouble logging in, speak to your manager, who can resend your invite.
Step 4: Get familiar with the app
Once you're logged in, you'll be able to see the rooms and children you've been assigned to. Depending on your role, you may be able to sign children in and out, write observations and assessments, log activities, send messages to colleagues, and more. Your manager will be able to tell you exactly what you have access to.
Step 5: Set up your notifications
Head to your profile by tapping your name or profile picture, and go to your settings to choose how you'd like to receive notifications. You can choose to receive them via the app, by email, or both. It's worth taking a few minutes to set these up so you don't miss anything important.
Step 6: Favourite your rooms
To make sure you receive the right notifications for the children in your care, head to the room overview and tap the star next to any rooms you work in to favourite them. This ensures you're notified about things like absences, permission changes and more for the children in those rooms.
Need help?
You can access the Famly help centre anytime by going to Menu and tapping Help and support, or by visiting help.famly.co. There you'll find step-by-step guides and articles on everything you might need. You can also reach out to our support team in-app if you get stuck.
