🔒 Can't set a collection password? Your center may not have enabled this feature. Reach out to your child's center to find out more.
At some centers, staff members will need you to define a secret word or phrase for your child to be collected. This is particularly useful when staff members don't recognise the person collecting your child. The pick-up person can validate their identity by sharing the collection password with a staff member. This article explains how to set or edit your child's collection password.
How to Create a Collection Password
Head to your child's profile by tapping on their profile picture in the menu bar at the bottom
Tap the Collection password icon in the top right corner
Enter a password in the Collection password for field, then tap Set password
How to Change a Collection Password
To change your collection password:
Head back to your child's profile and tap the Collection password icon
Tap Change password and save your changes
Once updated, staff members will automatically have your latest password on file. Next time you or another pick-up person comes to collect your child, simply share the collection password with the staff member on duty.