Now you can attach a fee to any interest form, and parents will pay by card the moment they submit. The fee, the form, and the family all land in one place.

How Payments on Forms Work

When you add a fee to an interest form, parents see the form just like any other, until they hit submit. Then a payment screen appears right inside the form, and they pay by card without leaving the page. Once payment goes through, the submission shows up in your Lead Management list as Paid.

The form submission is always saved, even if payment doesn't go through. That means you never lose a registration. If a parent's card fails or they close the tab before paying, you'll still see their info in your Lead management list, just with a payment status of Pending or Failed, so you can follow up.

Add a Fee to an Interest Form

You can add a fee to a brand new interest form or to one you've already built.

💡 You can only add a fee to interest forms, not follow-up forms

Add a fee

Here's how to create a registration form with a fee attached:

Head to Documents → Forms.
Click Create form and choose Registration form.
Build out your form fields as you normally would.
Click Save, then Publish when the form is ready.
Open the form's Settings tab and find Fee.
Enter the amount (Note: the fee is called registration fee on the payer invoice)

💡 You can also add a fee in the form settings or in the form management modal.

☝️ Be aware: You can't refund a payment collected through a form. If you need to refund a parent, you'll have to do it outside of Famly. Make sure your fee amounts are right before you publish the form.

Share Forms with Parents

Forms with fees use the same public link as your other interest forms. Parents don't need a Famly account to fill them out or pay.

For the full rundown on sharing options like link, email, bulk send, see Sending Forms to Parents.

What Parents See When They Pay

When a parent opens your form, the experience is straightforward:

They fill in the form just like any other interest form.
At the bottom, they see a summary showing the fee amount and your description.
They click Submit and pay.
A payment screen appears with fields for card number, expiration, CVC, and ZIP code.
Once they pay, they see a confirmation that their payment was successful.

Parents can only pay by card. They don't need a Famly account to complete the payment.

Track Payment Status in Your Lead Management List

Every form submission shows up in your Lead management list with a Payment status column so you can see at a glance who's paid and who hasn't.

To get there: Enrollment → Lead Management.

You'll see one of these statuses on each row:

Paid: the parent submitted the form and the card payment went through.
Failed: the parent's card was declined or the payment errored out. The submission is still saved.

Even if payment failed, you’ll receive the interest in your Lead management page. Once the payment failed, parent cannot at this point try payment again. They’ll have to submit a new form. This will create a duplicate entry, so you’ll have to delete the one with failed payment.

You’ll also see the payment details on the in-app payment payouts report. Additionally, you can also see payment details and invoice on the bill payer's profile. Head to their profile and look for the invoice and the matching payment under their billing history.

Common Questions

A parent submitted the form but didn't pay, what now?

The submission is saved in your Lead management list with a status of Failed, Pending, or Expired. Reach out to the parent directly, by email, phone, or whatever works best, and ask them to fill in the form again. There's no automatic reminder yet, so it's a manual follow-up for now.

Can I refund a fee paid through a form?

Not from inside Famly; refunds for form payments aren't supported at launch. If you need to refund a parent, you'll have to do it outside of Famly (for example, by check or another payment method).

Can I change the fee amount on a form that's already shared?

Yes. Open the form's Settings, update the amount, and click Save. Anyone who submits after you make the change will be charged the new amount. Existing inquiries aren't affected.