Some card payments need an extra security check from your bank before they go through. This is called 3D Secure - it works like two-factor authentication and protects you from fraud.
‼️ You have 3 days to validate a payment. After that, it automatically fails, and you'll need to make a new payment
Why Your Payment Might Need Validating
Your bank decides when extra verification is needed - it's not something your center or Famly controls. Common reasons include:
The payment amount is large
It's your first payment to your center through Famly
Your bank detected an unusual pattern
A routine security check
This is your bank keeping your account safe.
How Validation Usually Works
Most of the time, it happens automatically during the payment:
You tap Pay
Your bank asks for extra verification
You're redirected to your bank's website
You enter your password, security code, or use biometric authentication
You're sent back to Famly and the payment continues
This usually takes just 2–5 minutes.
If You See "Requires Validation"
Sometimes the verification gets interrupted - for example, if you lose your connection or close the page. When this happens:
Open the Famly app (desktop or mobile both work)
Go to your Balance tab
You'll see a popup or banner about validation needed
Tap the purple Validate button
Complete the verification with your bank
You'll be redirected back to Famly and the payment will continue
[Screenshot: Validate button on Balance screen]
💡 If validation isn't working on your phone, try using a desktop computer instead
What Happens After 3 Days
If you don't validate within 3 days, the payment automatically fails. It can't be extended or recovered.
Your balance stays unpaid, and you'll need to make a completely new payment. Your center can see which payments need validation, so they may reach out to remind you.