Fees
Famly charges a processing fee for in-app payments, but there are no additional costs besides that. When a parent pays their outstanding balance in Famly, the fee will be deducted before the money arrives in your account.
Rolling over the fees to the parent is not possible in Famly.
For UK Customers
You can see the fees below:
BACS Direct Debit pricing
50p per transaction
Normal Card Pricing
1.5% + 20p per transaction
Non-UK cards, AMEX, corporate cards (in the UK)
3.5% + 20p per transaction
Payout times
Next business day after payment succeeds
Please note, the fees above are excluding VAT
Examples
The parent pays £100:
by BACS Direct Debit:
£100 - £0.50 famly fee + £0.10 VAT (20% of £0.50) Payout to your bank account = £99.40
by UK cards:
1.5% of £100 + 20p = £1.70 + £0.34 VAT (20% of £1.70) Payout to your bank account = ££97.96
by non-UK cards:
3.5% of £100 + 20p = £3.70 + £0.74 VAT (20% of £3.70) Payout to your bank account = £95.56
If you are on one of our older packages, Starter or Essentials and do not move to a new package, the fee structure will remain as follows:
BACS Direct Debit:
1% of payment amount, max £2, min 50p
UK Debit & Credit Cards (Excl. Amex):
2% of payment amount + 20p per transaction
Non-UK Debit & Credit Cards & Amex:
3.5% of payment amount + 20p per transaction
Fees listed are including VAT
Examples
The parent pays £100:
by direct debit: 1% of £100 = £1. Payout to your bank account = £99
by UK cards: 2% of £100 + 20p = £2.20. Payout to your bank account = £97.80
by non-UK cards: 3.5% of £100 + 20p = £3.70. Payout to your bank account = £96.30
For EU Customers
You can see the fees below:
SEPA pricing
€0.60 per transaction
Normal Card pricing
1.5% + €0.25 per transaction
Non-UK cards, AMEX, corporate cards (in the UK)
3.5% + €0.25 per transaction
Payout times
Next business day after payment succeeds
Please note, the fees above are excluding VAT
Examples
The parent pays €100:
by EU cards:
1.5% of €100 + €0.20 = €1.70 + €0.34 VAT (20% of €1.70) Payout to your bank account = €97.96
by non-EU cards:
3.5% of €100 + €0.20 = €3.70 + €0.74 VAT (20% of €3.70) Payout to your bank account = €95.56
If you are on one of our older packages, Starter or Essentials and do not move to a new package, the fee structure will remain as follows:
EU Debit & Credit Cards (Excl. Amex):
2% of payment amount + 20c per transaction
Non-EU Debit & Credit Cards & Amex:
3.5% of payment amount + 20p per transaction
Fees listed are including VAT
Examples
The parent pays £100:
by EU cards: 2% of €100 + 20c = €2.20. Payout to your bank account = €97.80
by non-EU cards: 3.5% of £100 + 20p = £3.70. Payout to your bank account = £96.30
Need more help? Have a look at some of our other articles about payments:
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