Frankie is your senior deputy in Famly. Tell Frankie what you need, and Frankie looks into it, checks the details, and gets the work ready for you. You can also give Frankie regular tasks so Frankie can help proactively, with answers waiting before you even ask.
Click on the Frankie icon 
in the bottom-right corner of your screen to open a chat with Frankie:
You make the calls
You can be confident in what Frankie does. Frankie never takes action without your confirmation and won't read data or do anything unless you say so. A reminder to a family, a leave request, a reply to a message. You'll always see it first.
What Frankie looks like
Here's an example of Frankie in action:
You: Which families are behind on payments?
Frankie: 6 families have overdue balances. The most urgent are:
The Garcia family, $840, 45 days overdue, no reminder sent yet
The Chen family, $310, 32 days overdue, reminded once 2 weeks ago
Want me to draft reminders for both?
You: Yes, but keep the Chen one gentle. They've paid on time for 2 years.
Frankie: Here are both drafts. The Chen reminder is softer and thanks them for 2 years of paying on time. Select Send when you're happy.
You: Send both.
Frankie: Sent. You can see the overview of payments here as they come in.
Switching Frankie On
Getting access to Frankie depends on your plan. If you're a new customer or on a trial, you'll have access straight away. For existing sites, we're rolling Frankie out gradually throughout 2026, so you may not see it right away.
💡 Not sure if you have access to Frankie yet? Take a look at the quick actions button in your app. It usually appears as a purple + button, but once Frankie is available for your site, it will change to show Frankie's icon instead
💡 If you'd like earlier access to Frankie, reach out to your customer success manager
Who Can Use Frankie
Once Frankie is on for your site, every manager and deputy manager has the Use Frankie Assistant permission enabled by default. Managers can also give the permission to colleagues. A colleague using Frankie will only see and action what their own Famly permissions allow. You can manage this in Staff roles and permissions.
Get Started with Frankie
Ready to give Frankie a try? Here are two ways to get going:
Ask Frankie for something. Chat with Frankie from any page in the app
Give Frankie a regular job as a recurring task, so Frankie can handle something on a schedule, just like any member of your team. Read more here.
What Frankie Can Help With
Frankie can help across the day-to-day running of your center. Here are some of the areas Frankie can support with:
Manage leads and enrollment → who to offer a place to, which families have gone quiet, and whether you have space
Financial admin → identify which payers owe money, why payments failed, and gaps in billing
Scheduling staff → who's out, which classrooms are short, and who can cover
Improve communication → messages waiting for a reply, what to tell families at pickup, and lesson plans
Your Data
Keeping children's and staff data safe matters to us, and that doesn't change with Frankie. Frankie works within your permissions, only gets access when you ask, and won't complete any action without your confirmation. Your conversations are kept private, and Frankie always asks before taking action in the platform.