As with any app, you can improve the speed, performance, and functionality of Famly with the right browser, device, and updated operating system.

Please note, this article will be updated regularly. Specifically the iOS and Android operating system versions will be updated as Apple and Android release updates and degrade earlier versions.


Browsers: For Accessing the App on a Laptop or Desktop PC

We find that the Google Chrome web browser is the most compatible with our desktop app. If you are currently using another browser e.g. Edge or Safari, we strongly suggest downloading Google Chrome.

How to download Google Chrome:

  • Click on the button below to access the Google Chrome download page (a new window will open)

  • Click on the Download Chrome button on the page (remember to choose the correct version, depending on whether you're using a PC or a Mac)

  • Follow the on-screen instructions

  • Once downloaded the Google Chrome icon will show up on your desktop. You can access your new browser by clicking on the icon.

  • Go to app.famly.co and you are ready to login using your email address and personal password

You can make Chrome your default browser by accessing your browser settings either through your Start Menu & Control Panel (Windows) or clicking File, then Preferences when Chrome is open (Mac).


Supported operating systems

Below we have compiled a list of supported operating systems for the Famly app. If you are running an older version than the ones below, there might be bugs that we cannot fix, and some features might not work as intended.

  • Apple iOS 14

  • Google Android 11

  • Amazon Fire OS 7

Recommended tablets

To help you buy the equipment that will give you the best experience with our app, we have made a small guide below.

Generally most Famly customers use iPads, so that's what we have the best experience with. However, more generally, we recommend the following:

  • Minimum 9 inch tablets (iPads or Android)

  • A model capable of running one of the below OS versions

    • iOS 16 or higher

    • Android 13 or higher

    • FireOS 8 or higher

  • Try to acquire mid-range to high-end devices, since they will give a much better user experience and last for a longer time.

Keep the App Up-to-Date

You can download the app onto Apple iOS devices from the App Store and onto Android devices from the Google Play Store.

We recommend that you always keep the app updated.

Enable automatic updates of the app

Android

Google Support - Auto update Android apps

Apple iOS

Apple Support - Enable automatic app updates

Newest version of the Famly app

If you need to find out which version of our app is the newest one, you can do so by following the guide below.

Android

  • Go to this page

    • Click on the arrow to the right of “About this app”

    • Look at “Version”

The app can also be downloaded from this page, if accessed from your Phone/Tablet

Apple iOS - iPad / iPhone

  • Go to this page

    • Look for the heading “What’s new”

    • The version is found on the right side of the page

The app can also be downloaded from this page, if accessed from your Phone/Tablet

Which version am I running?

To see which version of the Famly app your device is running, look in the bottom right corner on the login screen when you open the app.

Operating System and Device Manufacturer

It is important that the version of the operating system (OS) on your device is still receiving security updates, in order to prevent security issues.

Look for the OS version in boxes highlighted green and yellow:

If you are running on a device with an OS version in a red box and you cannot update the OS, then you should consider replacing the device.

How to find the OS version on your device

Android

  • Go to Settings About device→ Software info → Android version

Apple iOS

  • Go to Settings →General → About → iOS-version


Internet Connection and Speed

The app is running online, and updates in real-time, which requires a stable internet connection. We recommend that your internet connection is at least 10Mbit download and 2Mbit upload. If you want to upload larger files like videos, we recommend 10Mbit upload speed.


If you find that the app is running very slowly, you can use the link above to check your internet speed, and use the link below to check the status of the Famly app.


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