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As with any app, you can improve the speed, performance, and functionality of Famly with the right browser, device, and updated operating system.
Please note, this article will be updated regularly. Specifically the iOS and Android operating system versions will be updated as Apple and Android release updates and degrade earlier versions.
Browsers: For Accessing the App on a Laptop or Desktop PC
We find that the Google Chrome web browser is the most compatible with our desktop app. If you are currently using another browser e.g. Edge or Safari, we strongly suggest downloading Google Chrome.
How to download Google Chrome:
Click on the button below to access the Google Chrome download page (a new window will open)
Click on the Download Chrome button on the page (remember to choose the correct version, depending on whether you're using a PC or a Mac)
Follow the on-screen instructions
Once downloaded the Google Chrome icon will show up on your desktop. You can access your new browser by clicking on the icon.
Go to app.famly.co and you are ready to login using your email address and personal password
You can make Chrome your default browser by accessing your browser settings either through your Start Menu & Control Panel (Windows) or clicking File, then Preferences when Chrome is open (Mac).
Recommended tablets
To help you buy the equipment that will give you the best experience with our app, we have made a small guide below.
Generally most Famly customers use iPads, so that's what we have the best experience with. However, more generally, we recommend the following:
Minimum 9 inch tablets (iPads or Android)
A model capable of running one of the below OS versions
iOS 16 or higher
Android 13 or higher
FireOS 8 or higher
Try to acquire mid-range to high-end devices, since they will give a much better user experience and last for a longer time.
Supported operating systems
Below we have compiled a list of supported operating systems for the Famly app. If you are running an older version than the ones below, there might be bugs that we cannot fix, and some features might not work as intended.
Apple iOS 15
Google Android 12
Amazon Fire OS 7
Note: Amazon Fire O8 tablets capture images in HEIC format - which isn't supported by Famly. If you'd like to change the default format to JPEG, you can go into your camera, swipe over the screen from the left to right and a camera and video will appear. On this screen if you look to the right side there is a small cog icon (settings). Click on this then ‘Resolution and quality’. Find ‘Image Format’, and change the format from HEIC to JPEG.
Keep the App Up-to-Date
You can download the app onto Apple iOS devices from the App Store and onto Android devices from the Google Play Store.
We recommend that you always keep the app updated.
Enable automatic updates of the app
Android
Apple iOS
Newest version of the Famly app
If you need to find out which version of our app is the newest one, you can do so by following the guide below.
Android
Go to this page
Click on the arrow to the right of “About this app”
Look at “Version”
The app can also be downloaded from this page, if accessed from your Phone/Tablet
Apple iOS - iPad / iPhone
Go to this page
Look for the heading “What’s new”
The version is found on the right side of the page
The app can also be downloaded from this page, if accessed from your Phone/Tablet
Which version am I running?
To see which version of the Famly app your device is running, look in the bottom right corner on the login screen when you open the app.
Operating System and Device Manufacturer
It is important that the version of the operating system (OS) on your device is still receiving security updates, in order to prevent security issues.
Look for the OS version in boxes highlighted green and yellow:
If you are running on a device with an OS version in a red box and you cannot update the OS, then you should consider replacing the device.
How to find the OS version on your device
Android
Go to Settings → About device→ Software info → Android version
Apple iOS
Go to Settings →General → About → iOS-version
Internet Connection and Speed
The app is running online, and updates in real-time, which requires a stable internet connection. We recommend that your internet connection is at least 10Mbit download and 2Mbit upload. If you want to upload larger files like videos, we recommend 10Mbit upload speed.
If you find that the app is running very slowly, you can use the link above to check your internet speed, and use the link below to check the status of the Famly app.