Logging in with a PIN code

You can choose to allow staff to use a PIN to log in to the app, instead of typing in their email and password each time they log in. This can be useful, as sessions in the app time out after 5 minutes of inactivity, to prevent devices being left logged in.

Finding your PIN code

If you have forgotten your 4-digit PIN code, it can be found by doing the following-

  • Log in to the Famly app using your email and password

  • Click your picture in the right-hand corner

  • Do NOT click the 'Sign-in Pincode' section- this is only for signing children in and out of the setting, instead choose 'My Account'

  • Click the tab 'Password and PIN'

  • Type your password and press 'Show PIN'

  • Your PIN will now be visible


Changing your log in pin

You can change your chosen pin at any time, to do this:

  • Log in to the Famly app using your email and password

  • Click your picture in the right-hand corner

  • Choose 'My Account'

  • Click the tab 'Password and PIN'

  • Type your password and press 'Show pin'

  • Type your new PIN in to the box (as below) and click 'Set PIN'

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