In this article:
This IS NOT the same PIN code needed to sign children in and out of the setting |
Logging in to the App
Staff can use a PIN to log in to the app, instead of typing in their email and password each time they log in. To do this:
Log in to the Famly app using your email and password
Click your picture in the right-hand corner
Do NOT click the Sign-in Pincode section- this is only for signing children in and out of the setting, instead choose My Account
Click the tab Password and PIN
Here, you can set a pin.
Please note: you’ll need to re-authenticate your PIN every 30 days using your preferred non-pin authentication method by re-entering your password or signing in via SSO (single sign-on).
Auto Logout
Sessions in the app time out after 5 minutes of inactivity to prevent devices from being left logged in. Using the pin to log in can speed up sign-in time, however, you can also change the time of auto-logout. See the option in Settings, click on the button below to see how:
(Note that this is possible for those with Custom roles only, so you must have an Essentials or Premium subscription).
Finding your PIN code
If you have forgotten your 4-digit PIN code, it can be found by doing the following-
Log in to the Famly app using your email and password
Click your picture in the right-hand corner
Do NOT click the Sign-in Pincode section- this is only for signing children in and out of the setting, instead choose My Account
Click the tab Password and PIN
Type your password and press Show PIN
Your PIN will now be visible
Changing your Log In PIN
You can change your chosen pin at any time, to do this:
Log in to the Famly app using your email and password
Click your picture in the right-hand corner
Choose My Account
Click the tab Password and PIN
Type your password and press Show pin
Type your new PIN in to the box (as below) and click Set PIN
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