# Collection Password

In some sites, families need to define a secret word or phrase for their child to be collected. This is particularly useful when staff members on the day don't recognise the person collecting a child. The pickup person can validate they're the correct person by giving the staff member the Collection password for that child. Collection passwords can be found on a child's profile, or on the room overview for all the children in a particular room.

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## Enabling Collection Passwords

Before creating Collection passwords, you'll need to enable them in your Settings first. In **Settings**, head to **Children** and then to **Collection password**. From here, toggle on **Enable collection passwords**.

![](https://downloads.intercomcdn.com/i/o/fazkk12b/2119419365/1429ab1c7ef46197b1d5c1582942/Screenshot%2B2024-09-17%2Bat%2B2_45_50%2BPM.png?expires=1794776400&signature=132501e70f5605237042d59c584df9627244434d25fd15cbb13013d869997c6e&req=diEmH81%2FlIJZXPMW1HO4zXv6aGmOmt6C%2BVGOoVg2yDVwH%2Bqkgor64djoPC3H%0AH0YZ4aoHamhrzH9LQJ4%3D%0A)

This toggle allows staff and parents to set a Collection password for children on their profiles. Staff will be able to reveal these passwords on a child's profile, or in bulk in the room overview for efficient pickup during busy periods at the site.

💡 Staff members must have the permission to **Sign children in and out** to view and edit Collection passwords

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## Creating Collection Passwords

On the child's profile, parents or staff can click on the **Collection password** icon ![](https://downloads.intercomcdn.com/i/o/1199590035/620ed84c56d5f4fbff40cb51/Screenshot+2024-10-01+at+10_01_34.png?expires=1794906000&signature=7edc96060de866ea9b859d3d6e99dd3e671db85f427ccd5e7bdcd455a0c3e6a2&req=dSEuH8x3nYFcXPMW3Hu4gYxpJXsDtnXkE6F344VuDWoWpXD3sWCS5uAkhcH7%0Abw%3D%3D%0A) in the top right corner.

![](https://downloads.intercomcdn.com/i/o/fazkk12b/2119419370/3a549f25605614865321263d832b/Screenshot%2B2024-09-17%2Bat%2B2_49_12%2BPM.png?expires=1794776400&signature=325bc52cb0b3617761836e3ca7e4f242c38c7328334bd6a8c97ab9dd1ee978d8&req=diEmH81%2FlIJYWfMW1HO4zZdgoLW5gWiReqQ1%2B2R2vD%2BFjVLpHBiHTlHDoHMg%0AW5WNpWAYUJylG4KeJsg%3D%0A)

Here, you can view or change the password, which will then update it in the room overview for staff. You can also repeat these steps to change a child's password at any point, just click on **Change password**.

![](https://downloads.intercomcdn.com/i/o/fazkk12b/2119419371/f30bab0b3f742c19f8deae6705c7/Screenshot%2B2024-09-17%2Bat%2B2_51_47%2BPM.png?expires=1794776400&signature=a3376fa0a77f4cd59e3e9a8b98e8522394e1ae655b661ecfe839890e807dbdf8&req=diEmH81%2FlIJYWPMW1HO4zTTZSGMJ8DcYYev%2Ba2hz1r3ixF3tLz%2F6vCBiQZBo%0A2uo%2FEoMHOXCqmyDkH1Q%3D%0A)

To see a list of all Collection passwords for a particular room at once, head to your **Overview** under the **Home** icon in your sidebar, click into a room, and then on the same **Collection password** button as on the child's profile.

![](https://downloads.intercomcdn.com/i/o/fazkk12b/2119419369/f387f5cc703ef5969e379c795f66/Screenshot%2B2024-09-17%2Bat%2B2_55_32%2BPM.png?expires=1794776400&signature=597f7d7fe6619bce59575e282a73e709941271a4f15e56c1344986cda15e26f0&req=diEmH81%2FlIJZUPMW1HO4zTVNpBmFi5uek11RPYtofjsQSVNMyYVK8GmcuQdi%0Atc6mvPtc8un5jXo4V5k%3D%0A)

The children's collection passwords will be displayed in a list like the one below, and you'll also see if any children are missing a collection password at the bottom:

![](https://downloads.intercomcdn.com/i/o/fazkk12b/2119419373/7517f2c5ff43d7fbc42cc8450b03/Screenshot%2B2024-10-02%2Bat%2B11_24_31.png?expires=1794776400&signature=c51a6e580e29e83ef04843161d651159febb0f67f3cefb3aaef8f2ad7f7287f8&req=diEmH81%2FlIJYWvMW1HO4zScJtsNu70RtP3o7AYjarVUixzkl4JjYPY0PX1Cg%0AVgcREpHsWA7n2iKngZU%3D%0A)

💡 You can set a collection password for a future child before they start, but it won't appear in the room overview's collection password list until their start date arrives