# Automatic Payment Reminders

We’ve baked payment reminders right into Famly. Most nudges now go out automatically, and you can still top them up with manual reminders when it makes sense.

# Automatic payment reminders

Automatic payment reminders are gentle nudges Famly sends for you, so you don’t have to chase parents for payments manually. They’re sent **by email, push notifications and in-app.** Payers will only receive an automatic payment reminder if:

- they have a **saved payment method** in Famly

- are **not on auto-pay**

- have a **negative balance**

💡 You can easily see who doesn't have a saved payment method in your Finance Overview. Check the icon next to the payer's name.

Reminders go out twice:

1. On the invoice due date

2. Again one day after due date, if the payer still has a negative balance

See what’s being sent to payers

**On due date (Day 0)**

## Email:

**Subject:** Your payment is due today

**Body:**

Hi [Payer name],

We’re just letting you know that you have an invoice due to be paid today.

View your current balance and pay by logging into Famly.

`👉 Pay invoice here`

Much appreciated 💜

## In-app notification:

You have an invoice due today. Click here to pay now.

**1 day after due date (Day 1)**

## Email:

**Subject:** You have an overdue payment in Famly

**Body:**

Hi [Payer name],

Your invoice was due yesterday and it seems to have not been paid.

To prevent any late fees or service interruptions, please pay the outstanding balance immediately. You can pay and find all the details in your Balance tab in Famly.

`👉 Pay invoice now`

We appreciate your cooperation 💜

## In-app notification:

You have an invoice that was due yesterday. Please pay as soon as possible.

## Where to find automatic payment reminders in Famly

There’s no separate settings page to turn automatic payment reminders on or off. However, you can keep track of automatic payment reminders in the **Billing and Payments Settings** page and on the **Debt collection report**.

## Billing and Payments Settings

You’ll see the feature explained under billing cycles in the **'when do you want parents to pay'** question.

![](https://downloads.intercomcdn.com/i/o/fazkk12b/2298465336/13b507f32aeddf3c06e76914c644/image.png?expires=1794776400&signature=ddaead4ac7df5025f06c5d2f426ff0c456e351aa92f9516fb1e939cc9c59fbf2&req=diIuHs14mIJcX%2FMW1HO4zf13LqkY8aE4kYczQDtLA6F71%2BlxFAcg9Dj3%2BEfd%0AZyk6aYItBkL%2FbywZ0X4%3D%0A)

## **Debt collection**

Automatic payment reminders are visible in the **Last reminder sent** colum**n** in the Debt report**.** Look for the **automatic** icon that indicates if a reminder was sent automatically in.

# **How to send a manual payment reminder**

If you need to follow up again (for example, after Day 1), you can send manual reminders by email from the **Debt** report. You can send payment reminders in bulk or individually, to remind bill payers who haven't paid their invoices.

☝️ To access the Debt collection section, you'll need the 'View Financial Reports' permission enabled.

​To do this:

- **Finances** **→ Debt**

- Use the filters to select payers with outstanding or overdue debt, or search by name

- Select all, or select payers you wish to send reminders out to, by checking the checkbox next to their name(s)

- After selecting your payers, click on the **Send payment reminders** button, found on the right

- A pop-up will open where you can select **New Message** to create your own, or **Payment reminder**, a standard message template (*as below)*

- **Save** your templates for future use!

![](https://downloads.intercomcdn.com/i/o/1143546903/125bdb589fcb7f4a4370d2d1/Screenshot+2024-08-12+at+9_00_29%E2%80%AFPM.png?expires=1794776400&signature=0982571397f99a24b92b33a8c2e07f1c81ea414df637548173592bcbf2b45697&req=dSEjFcx6m4hfWvMW1HO4zeBugUlgN%2Bm81LxSiqJ8Vp11%2B9I2MTnIrEdN%2FNrC%0A4Xt%2B%0A)

Once you are happy with the message, click `preview` and then `send [number of] reminders`**.**