# Parents 🧸: Requesting Extra Care With Parent Bookings, you can book extra sessions and products for your child beyond their regular attendance plan, like an extra afternoon or a lunch add-on. ❓ **Not seeing Parent Bookings in your app?** Your center decides whether to offer Parent Bookings. If you don't see the option, it means your center hasn't enabled it. Reach out to your center if you'd like to know more. ## How to Find Parent Bookings There are two ways to open the booking flow in your app: - **Request care** on the Activity tab - **Add** button on the Bookings tab ![](https://downloads.intercomcdn.com/i/o/fazkk12b/2469675240/0767d65ec9c6be90b861393f5d8f/Feature%2B-%2Bmobile%2B1%2Bzoomed%2Btop%2B-2847-29.jpg?expires=1794776400&signature=ec45ac097df4a950c5870f5862e702c53ebb0373b8b5053862481308c73d1410&req=diQhH895mINbWfMW1HO4zUQcI%2BIot3IZBYJs6wIO96%2FEBqNxq7ikeLAYYv9a%0Aq%2Ff6WpGz74U1URuY1dI%3D%0A) Both take you to the same booking flow. --- ## Two Types of Bookings When you browse available sessions, you may see two labels: **Book and pay** and **Request**. Here's what each one means. **Who can use Parent Bookings?** - **Book and pay** requires the parent role, and you must be a bill payer for the child - **Request** requires the parent role ![](https://downloads.intercomcdn.com/i/o/fazkk12b/2469675234/21a8512d10b17c36901906dabc51/Feature%2B-%2Bmobile%2B1%2Bzoomed%2Btop%2B-2848-29.jpg?expires=1794776400&signature=51ff3e946241c682e1ecfaa195c57273c5f210e81d08dce970b4cf85fb7ce47c&req=diQhH895mINcXfMW1HO4zSpB85cbNyjpOlvzghCLcz2KiWc7%2BUfB0DdTyQA%2B%0AU2p46fAqz1vaZWKxm7U%3D%0A) ## Book and Pay Sessions labelled **Book and pay** can be booked and paid for immediately. You select the session, go through a short checkout, and the booking is confirmed as soon as payment goes through. There's no waiting for the center's approval. What to know about Book and pay: - You pay at checkout using a saved card, Apple Pay, or Google Pay - The booking is confirmed immediately - A separate invoice is created straight away - If you don't have a card saved, you can add a new payment method directly from the checkout flow ## Request Sessions labelled **Request** are sent to your center for review. You select what you'd like to book, submit the request, and your center will approve or decline it. What to know about requests: - No payment is needed when you submit the request - You'll receive an email and an in-app notification when your center approves or declines your request - Once approved, the session is added to your next regular invoice ## Seeing Both in the Same Booking Depending on how your center has set things up, you may see both **Book and pay** and **Request** sessions on the same screen. For example, one session might be available to book and pay for instantly, while another needs a request. The label on each session tells you which type it is. --- ## What You See When Browsing When you open the booking flow and select a date, you'll see: ## Already Booked At the top, under **Already booked**, the app shows what's already in your child's plan or previously approved bookings for that day. Any sessions that would overlap with existing bookings are automatically filtered out, so you'll only see sessions you can actually add. This means there's no risk of double-booking. ![](https://downloads.intercomcdn.com/i/o/fazkk12b/2469675235/b554ada4ea0028f36bf3d3c4a121/Feature%2B-%2Bmobile%2B1%2Bzoomed%2Btop%2B-2849-29.jpg?expires=1794776400&signature=d0e68e1f765b6ae835d4f7fd2b13e1db071af9ed0fc8f8f7c8264e44edc36d42&req=diQhH895mINcXPMW1HO4ze%2F%2F%2FsNKOwJTg%2Big9QGQk%2FUbYNODh5Q55%2BEfIjfT%0AqacD6GfxLXdDR1xIxDM%3D%0A) ## Available Sessions and Products Below that, you'll see the sessions and add-on products available for your child, each showing: - The session name and time - Whether it's **Book and pay** or **Request** - The price ## Checkout and Summary After selecting what you'd like to book, you'll see a summary screen. If your selection includes **Book and pay** items, the summary will show the total amount to pay now and a **Proceed to payment** button. Any requested items in the same booking are submitted alongside, and you'll see both types clearly labelled in the summary. The summary also explains how it works: - **Book and pay** sessions are automatically approved as soon as you pay - **Request** sessions need approval. If approved, they'll be added to your next invoice ![](https://downloads.intercomcdn.com/i/o/fazkk12b/2469675239/bd209d9786bcfc441eda7527a76b/Feature%2B-%2Bmobile%2B1%2Bzoomed%2Btop%2B-2850-29.jpg?expires=1794776400&signature=bbf6a08d2c8f4cc00aba6192f04d5459d7975725b69474260f2164f407390b1d&req=diQhH895mINcUPMW1HO4zf2iz3GueKJ%2BQJzROkjYxtTU1lsbKnshQ1MgZPDy%0ADHhepz0NXrM5BfyjABk%3D%0A) If your selection only includes **Request** items, you'll see a **Request** button instead of a payment step. --- ## Booking Window Your center controls how far ahead you can book, including both the earliest and the latest available date. For example, they might require at least 1 day's notice and allow bookings up to 30 days ahead. Sessions outside this window won't appear in the app. The window takes your center's opening hours into account. So if the center closes at 3pm on a Thursday and you're browsing after that time, Friday may no longer be available and the earliest option could be the following Monday. If you have questions about when you can book, reach out to your center as they control the booking window and can help explain what's available. --- ## Discounts Your center can choose to apply discounts automatically to extra bookings. If this is enabled and your child has an active discount (for example, a sibling discount or staff discount), you'll see the discount applied on the summary screen at the end. ![](https://downloads.intercomcdn.com/i/o/fazkk12b/2469675242/93efe4fabef385b143c9fd815c1b/Feature%2B-%2Bmobile%2B1%2Bzoomed%2Btop%2B-2852-29.jpg?expires=1794776400&signature=883a53a508fd92601094f48d99877a727de8426bc4a462eb9884f478a8da7669&req=diQhH895mINbW%2FMW1HO4zXngJycnGmHxDFmdD7aYKcjkE9CasGwSRGlG7K67%0AyCyRCKx1dFWFKHSYqW0%3D%0A) 💡 Whether automatic discounts are applied depends on your center's settings. If you have questions about discounts, reach out to your center --- ## Viewing Your Bookings You can see all your extra bookings on the **Bookings** tab of your child's profile, under **Purchases**. Each purchase shows: - The sessions and products included, with prices - A status label so you know where things stand: - **Pending** — your request is waiting for the center to review - **Approved** — the booking has been confirmed - **Rejected** — the center declined the request (they may include a note explaining why) - **Paid** — a Book and pay session that has been paid for - Any discounts that were applied You can toggle **Show rejected** on or off to filter out declined bookings. --- ## Changing or Cancelling a Booking ## Pending Requests If you've submitted a request that hasn't been approved yet, you can delete it yourself directly in the app, with no need to contact your center. ## Approved Requests and Book and Pay Sessions Once a request has been approved or a Book and pay session has been confirmed, you'll need to contact your center to make any changes or cancellations. For sessions that have already been paid for, the center will handle any refund. --- **Have questions?** Reach out to your center if you need help with extra session bookings, as they can assist with anything related to your child's bookings and payments.