# Sidekick Writing Assistant
đź”’ The new Sidekick Writing Assistant uses the same permission structure as the original version of Sidekick. If you have **access to Sidekick** enabled, you will have access to the new Writing Assistant once you have opted in
The new Sidekick Writing Assistant helps you create and improve communication quickly using AI. Whether you are writing newsfeed posts, messages to parents, observations, or assessments, Sidekick can help you write from scratch or refine what you have already written.
[https://www.loom.com/embed/007ff80f0cbc40a38b33df97031c9fa9](https://www.loom.com/embed/007ff80f0cbc40a38b33df97031c9fa9)
# Who Can Use the New Sidekick Writing Assistant
The new Sidekick Writing Assistant Early Access is available to everyone who already has Sidekick included in their package and has enabled Sidekick in **Settings**. From here, all you need to do is opt in to the new Sidekick Writing Assistant in your **Playground**.
## Important for managers with multiple centers
If you have access to multiple centers, you'll need to enable the new Writing Assistant for all of your centers for you to start using it. If you only enable it for some centers, you will still see the current Writing Assistant. However, staff with access to only one center will see the new version as soon as you enable it for their center.
## Where you can use the new Sidekick Writing Assistant
Once you have opted in, you will see the new Sidekick Writing Assistant in:
- Newsfeed
- Messaging
- Observations
- Assessments
- Two-year Checks
---
# Writing from Scratch
One of the biggest improvements in the new Sidekick Writing Assistant is that you do not need to write anything first. You can simply ask Sidekick to create content for you, using text or voice input.
## Using Text Input
- Click in the text field where you want to write in your newsfeed, a message, or an observation, etc.
- Select the **Write** button
- Type what you'd like Sidekick to write
- For example: "Write to parents that they need to sign up for the party tomorrow and say what food they'll bring"
- Sidekick will generate a complete message based on your request
- You can refine it further using the rewrite tone options, including Famly default tones or your own instructions
- When you are happy with the result, click **Insert** to add it to your post
## Using Voice Input
If you prefer, you can speak your request to Sidekick.
- Click in the text field and select **Write**
- Click and hold the microphone button
- Speak your message
- For example: "Can you write a message to staff asking them to remind parents to hang up the coats in the entrance when they arrive, because it gets pretty cluttered"
- Release the button when you are finished
- Sidekick will transcribe your message and generate a suggestion
- It does not transcribe live, so transcription begins only when you stop speaking
- Review, refine if needed, then click **Insert**
đź’ˇ The first time you use voice input, you will need to allow microphone access in your browser. After that, it will work automatically on that device.
## Rewriting Existing Text
If you have already written something and want to improve it, you can use the rewrite function.
- Type or paste your text into the field
- Click **Rewrite**
- Choose a default tone option or add your own instructions
- Sidekick will improve your text while keeping your original meaning
- Click **Insert** when you're ready
---
# Tone Options for Sidekick
Sidekick offers several tone options to adjust how your message sounds. These vary slightly depending on where you are writing.
## In Newsfeed and Messaging
- **Professional** makes your message more polished
- **Polite** adds extra friendly and warm language
- **Proofread** corrects spelling and grammar
- **Santa** adds festive cheer during the Christmas season 🎄
đź’ˇ You can also add your own tone instructions. For example: make it shorter, or make it more exciting and add emojis
## In Observations
- Tone options are similar in observations, but include **Descriptive** (also called **Observational**) instead of Polite
- You can also add your own custom instructions, just as above.
---
# Add a Customized Tone
If you often use the same instructions, you can save them as a customized tone.
- Select **Customize tone**
- Enter your preferred instructions
- For example: "Always end my messages with All the best, Brian, Little Treehouse"
- This customized tone will be saved and applied to future Sidekick suggestions across all areas where you use the new Writing Assistant
---
# Quick Reply Suggestions (Messaging Only)
Sidekick can suggest quick replies based on the conversation.
- Open a message thread
- Sidekick will analyze the last few messages
- If you did not write the last message, you will see suggested replies
- Click a suggestion to use it
- You can still use the rewrite options to adjust it
đź’ˇ If you wrote the last message, quick replies will not appear
## Disabling Quick Replies
If you prefer not to see quick reply suggestions:
- Click the three dots menu in Messaging
- Select **Disable quick replies**
To turn them back on, return to the menu and select **Enable quick replies**
---
# Context Aware Writing
Sidekick is aware of where you are writing and adjusts its suggestions automatically. For example:
- When writing a newsfeed post, Sidekick uses a style suitable for newsfeed posts
- When writing an observation, it uses more descriptive observational language
You do not need to change any settings for this to work.
---
# Giving Feedback
As the new Sidekick Writing Assistant is in Early Access, your feedback is really important to us, and we'd love to hear it!
## General Feedback (Desktop Only)
- When Sidekick Writing Assistant is open, click **Give feedback**
- An Intercom pop-up will appear where you can share your thoughts
## Reporting an Issue
If Sidekick gives a suggestion that does not work well:
- Click **Report issue**
- Select the reason that best describes the problem, or choose Other and explain
- Submit your feedback
Your reports help us improve Sidekick and ensure suggestions stay helpful and accurate.
---
# Terms and Conditions
Before you start using the New Sidekick Early Access Beta, please take a moment to read through the terms below. These terms explain how the beta works, what you can expect while using it, and what responsibilities apply to both you and Famly. The aim is to give you a clear understanding of the limits, requirements, and conditions of taking part in this early access programme inside Famly.
**New Sidekick - Early Access Beta Terms**
| Version 1.0
Effective date: 27th November 2025
​
Customers of Famly can participate in the New Sidekick - Early Access Beta program (“New Sidekick Beta”) to generate written material on the Newsfeed, in messages, observations or assessments with new features allowing for voice and quick prompt within the Famly platform by using AI technology. Participation in the New Sidekick Beta is subject to these beta program terms of services (“Beta Terms”). These Beta Terms are entered into between Famly ApS (“Famly”) and the entity participating in this New Sidekick Beta program (“Customer”).
​
These Beta Terms govern the Customer access and use of the New Sidekick Beta feature that Famly offers on a beta basis (“Beta Services”).
​
The following sets out the Beta Terms. By opting in to use the New Sidekick Beta these Beta Terms are accepted. An authorised representative of the Customer represents and warrants that it has read, understand, and agree to be bound by these Beta Terms and that it is authorised to accept these Beta Terms on behalf of the Customer. If the Customer does not agree, do not proceed to use the Beta Services.
​
**1. Beta Period and Usage**
1.1. The Customer may access and use the Beta Services on an non-exclusive basis in accordance with these Beta Terms for the specific period of time granted by Famly (“Beta Usage Period”).
1.2. The Customer agrees to use the Beta Services at its own discretion and risk.
1.3. Famly may modify and/or discontinue any or all of the Beta Services at any time, at its sole discretion with or without notice, and any or all of the Beta Services
may not become generally available.
1.4. The Beta Services are offered to the Customer at no-additional cost. However,
Famly reserves the right to modify pricing for Beta Services at any time during
and after the duration of the Sidekick Learning Beta.
1.5. Famly has limited or no support obligations with respect to the Beta Services.
Famly will use reasonable efforts to respond to critical issues but makes no
guarantee of response times or resolution.
​
**2. Customer Requirements and Input/Output**
2.1. The Customer agrees to comply with all applicable laws, rules and regulations in connection with its access to, and use of, the Beta Services, including but not
limited to applicable data protection legislation.
2.2. The Customer agrees to comply with OpenAI’s policies when using the Beta
Services: (i) Usage Policies (located at: https:/ /openai.com/policies/usage-policies) and (ii) Sharing and Publication Policy (located at: https:/ /openai.com/policies/sharing-publication-policy)
2.3. The Customer may provide input to the Beta Services by submitting information into the Beta Services (“**Input**”). Once the Customer has provided the Input the Beta Services will generate and return an output based on the Input (“**Output**”). As between the parties and to the extent permitted by applicable law, the Customer is responsible for and owns Input and Output, including for ensuring
that it does not violate any applicable laws, policies or these Beta Terms.
2.4. Due to the nature of machine learning Output may not be unique across users
and the Beta Services may generate the same or similar output. Responses that
are requested by and generated for other users are not considered the
Customer’s Output.
2.5. OpenAI will not use data submitted by the Customer or the Output for its own
purposes to develop, improve or train the OpenAI artificial intelligence models.
2.6. Famly may access the input and output solely for the purpose of assessing and improving the quality of the output provided. Any input or output accessed for
this purpose will not be linked to the Customer or otherwise used to identify the
Customer. The input and output will be retained for a maximum period of 30
days.
​
**3. Restriction on Use**
3.1. The Customer may not (i) use the Beta Services in a way that infringes,
misappropriates or violates any persons’s rights (including, without limitation,
privacy rights); (ii) reverse assemble, reverse compile, decompile, translate or
otherwise attempt to discover the source code or underlying components of
models, algorithms, and systems of the Beta Services (except to the extent such
restrictions are contrary to applicable law); (iii) use the Beta Services to develop
models that can compete with Famly or OpenAI; (iv) use any method to extract
data from the Beta Services, including web scraping, web harvesting, or web data
extraction; (v) represent that Output was human-generated when it is not; (vi)
attempt to bypass or circumvent any limitations on access or use of the Beta
Services.
23.2. The Customer agrees to comply with any rare limits or other limitations directed by Famly.
​**4. Data Processing**
4.1. Processing of personal data in connection with the Beta Services is subject to the Famly Data Processing Agreement. For the avoidance of doubt, the liability
obligations in the Famly Data Processing Agreement and the Famly Terms and
Conditions shall not apply to the Beta Services, except to the extent required
under the applicable data protection legislation. Famly’s liability obligations in
connection with the Beta Services are solely governed by these Beta Terms.
4.2. Customer acknowledges that by using the Beta Services, it agrees to OpenAI
OpCo L.L.C. or its affiliates (collectively “OpenAI”) to become a sub-processor
processing the personal data submitted to the Beta Services in accordance with
the OpenAI data processing terms and security policy. By accepting these Beta
Terms the Customer agrees for Famly to arrange for the personal data to be
transferred to OpenAI for the delivery of the Beta Services.
4.3. If the Customer use of the Beta Services will involve processing of personal data, the Customer is responsible for providing legally adequate privacy notices and for determining the appropriate legal basis for the processing of such data in
accordance with applicable data protection laws.
4.4. Any personal data submitted to the Beta Services is hosted in the U.S by OpenAI.
4.5. Input and Output data (irrespective of whether it contains personal data) is
deleted by OpenAI and sub-processors every 30 days.
**5. Feedback**
5.1. The Customer has the ability to provide feedback, comments, ideas, suggestions for improvements and/or other information regarding its use of the Beta Services (“Feedback”).
5.2. All right, title and interest in and to any such Feedback shall be owned solely and exclusively by Famly. The Customer agrees that Famly shall have the perpetual, irrevocable and worldwide right to use and otherwise exploit all or part of the Feedback in any manner without any remuneration or compensation.
​**6. Accuracy**
6.1. Artificial intelligence and machine learning are rapidly evolving fields of study.
Given the probabilistic nature of machine learning, use of the Beta Services may
in some situations result in incorrect Output that does not accurately reflect real
people, places, or facts.
6.2. The Customer is responsible for evaluating the accuracy of Output generated by the Beta Services as appropriate for its use case by using human review of both
Input and Output generated by the Beta Services.
​**7. Intellectual Property**
7.1. Famly and its third party technology providers (including OpenAI), as applicable, own all legal rights, title and interest in and to the Beta Services, including all intellectual property rights. Except for the rights expressly granted to the Customer under these Beta Terms, no other rights or permissions to access or
use any of the Beta Services is granted.
​
**8. Confidentiality**
8.1. During and after the Customer participation in the New Sidekick Beta, the
Customer shall not disclose any proprietary and/or nonpublic information of
Famly or third parties provided to it or to which the Customer has access in
connection with the New Sidekick Beta (“Confidential Information”), except as
authorized in writing by Famly or as required by law or court order, provided: (i)
the Customer will promptly notify Famly in writing of the requirement for
disclosure, and (ii) disclose only that portion of the Confidential Information
legally required. The Customer shall promptly notify Famly of any actual or
suspected misuse or unauthorized disclosure of Confidential Information.
8.2. Confidential Information includes, without limitation, these Beta Terms and any
documents, designs, techniques, specifications, unreleased and experimental
product features, product plans, existing or prospective business plans, existing
or prospective research or test objectives and/or results, comments and
discussions related to any such information provided by the Customer or other
applicable New Sidekick Beta program members.
8.3. The Customer agrees to (i) use Confidential Information only for the purpose of participating in the New Sidekick Beta; (ii) not disclose Confidential Information to any third parties; (iii) not copy or download any Confidential Information unless
instructed to do so by Famly; and (iv) use the same degree of care, but no less
than a reasonable degree of care, to prevent the unauthorised use, dissemination
or publication of Confidential Information as the Customer would use to protect
its own confidential information of like nature.
​
**9. Term and Termination**
9.1. These Beta Terms take effect when the Customer enables the New Sidekick Early Access feature on the Playground on the Famly platform, and remain in effect
until terminated.
9.2. The Customer may terminate these Beta Terms at any time for any reason.
9.3. Famly may terminate these Beta Terms and/or discontinue the Customer
participation in the New Sidekick Beta and access to the Beta Services at any
time for any reason, with or without notice and without liability to the Customer,
including, without limitation (i) if the Customer breaches these Beta Terms; (ii) if
the Customer is no longer a customer in good standing with Famly or (iii) if there
are changes in relationships with third party technology providers.
9.4. Upon termination, the Customer will stop using the Beta Services and it will
promptly return or, if instructed by Famly, destroy any Confidential Information, if
applicable.
​**10. Disclaimer of warranties**
10.1. The Customer acknowledges and agrees that the Beta Services are provided
“as-is” and as available basis. To the extent prohibited by applicable law, Famly,
its affiliates, subsidiaries and licensors expressly disclaim any and all warranties
of any kind, express or implied, including, but not limited to, merchantability,
fitness for a particular purpose, satisfactory quality, non-infringement, quiet
enjoyment and any warranties arising out of any course of dealing or usage of
trade. Famly makes no warranties that any of the Beta Services will meet the
Customer requirements or that the Beta Services will be uninterrupted, timely or
error-free, nor does Famly make any warranty as to the results (including without
limitation any Outputs) that may be obtained from the use of the Beta Services
or the accuracy of any other information generated or obtained through the Beta
Services.
​
**11. Limitation on liability**
11.1. In no event will Famly, its affiliates or licensor, be liable to the Customer or any
other third party for any indirect, special, incidental, exemplary, punitive or
consequential damages or for lost revenue, lost profits, lost data, loss of
technology or goodwill or other losses arising from the Customer’s use of the
Beta Services.
11.2. Famly’s aggregate liability under these Beta Terms shall not exceed one hundred U.S dollars (U.S. $100). The limitation in this section applies only to the maximum extent permitted by applicable law.
​**12. Indemnification**
12.1. The Customer agrees to defend, indemnify and hold harmless Famly, its affiliates and subsidiaries, officers, directors, agents, and employees (collectively “Famly Indemnified Parties”) from and against any third party claim arising from or
related to the Customer’s use of the Beta Services (including Input and Output),
and the Customer’s breach of these Beta Terms or violation of applicable laws,
rules, and regulations, including any liability arising from or relating to such claims,
losses, damages, judgments, settlements, costs and expenses (including
attorney’s fees).
​
**13. Change to the Beta terms**
13.1. Famly reserves the right to amend these Beta Terms from time to time. Famly will notify the Customer of material revisions, for example via an in-product
notification or an email to the email associated with the Customer’s account to
5the Famly platform. The Customer’s continued use of the Beta Services after any
change has become effective means the Customer agrees to such change.
Material changes that will affect the Customer rights or obligations under these
Beta Terms will become effective 14 days after Famly notifies the Customer. Any
other changes will take effect immediately. If any changes are not acceptable to
the Customer, the Customer may discontinue its use of the Beta Services in
accordance with Section 9.
​
**14. Miscellaneous**
14.1. Assignment. The Customer may not assign or delegate any rights or obligations under these Beta Terms, including in connection with a change of control. Any purported assignment and delegation shall be null and void. Famly may assign these Beta Terms in connection with a merger, acquisition or sale of all or substantially all of its assets, or to any affiliate or as part of a corporate
reorganization.
14.2. Waiver and Severability. If the Customer does not comply with these Beta Terms, and Famly does not take action right away, this does not mean Famly is giving up any of its rights. If any provision of these Beta Terms will be adjudged by any court of competent jurisdiction to be unenforceable or invalid, that provision will be limited to the minimum extent necessary so that these Beta Terms will
otherwise remain in effect.
14.3. Notices. Any notices to Famly must be sent to .
14.4. Equitable Remedies. The Customer agrees that any breach of these Beta Terms by the Customer may result in irreparable harm to Famly or its affiliates or
subsidiaries, for which damages would be an inadequate remedy and therefore, in
addition to its rights and remedies otherwise available at law, Famly shall be
entitled to seek equitable relief, including injunction, in the event of such breach.
14.5. Entire Agreement. These Beta Terms and any policies incorporated in these Beta Terms contain the entire agreement between the Customer and Famly regarding the New Sidekick Beta and the Customer access and use of the Beta Services and supersedes any prior or contemporaneous agreements, communications, or understandings between the Customer and Famly on that subject. For avoidance of doubt, as it relates to the Beta Services, these Beta Terms will control to the extent there is a conflict with any other agreement entered into between the Customer and Famly that apply to Famly services to which the Customer subscribes (e.g. the Famly Terms and Conditions).
**15. Governing Law and Dispute Resolution**
15.1. In the event of any dispute, claim, question or disagreement arising from or
relating to these Beta Terms, whether arising in contract, tort or otherwise,
(“Dispute”), the parties shall first use their best efforts to resolve the Dispute. If a
Dispute arises, the complaining party shall provide written notice to the other
6party in a document specifically entitled “Initial Notice of Dispute”, specifically setting forth the precise nature of the dispute (“Initial Notice of Dispute”). If an Initial Notice of Dispute is being sent to Famly it must be emailed to
and sent via mail to:
Attn: Legal
Famly ApS
Købmagergade 19, 2 tv.
1150 Copenhagen, Denmark
Following receipt of the Initial Notice of Dispute, the parties shall consult and
negotiate with each other in good faith, and recognizing their mutual interest,
attempt to reach a just and equitable solution of the Dispute that is satisfactory
to both parties (“Direct Dispute Resolution”). If the parties are unable to reach a
resolution of the Dispute through Direct Dispute Resolution within 30 days of the
receipt of the Initial Notice of Dispute, then the Dispute shall subsequently be
resolved as set forth below.
15.2. In the event that a dispute between the parties cannot be settled through Direct Dispute Resolution, as described above, the provision on “Governing Law and Dispute Resolution” and “Arbitration and Class Action Waiver” (as applicable) of the Famly Terms and Conditions applicable to the Customer will apply. |
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